Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Allison Varnell

Boynton Beach

Summary

Dynamic professional with a proven track record in customer service excellence at ChildPlus Software. Skilled in complex problem-solving and cash handling, I enhance customer satisfaction through effective communication and empathy. Recognized for streamlining support processes, I foster positive relationships and deliver tailored solutions that drive repeat business and improve team performance.

Overview

2025
2025
years of professional experience

Work History

Cashier

Martin's Restaurant
08.2021 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers in recognizing their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Technical Support Representative

ChildPlus Software
10.2015 - 07.2019
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Implemented feedback from customers to improve overall quality of support services provided by the team.
  • Developed user-friendly guides for common issues, reducing volume of support tickets.
  • Assisted in rollout of new software features, ensuring customers understood and utilized them fully.
  • Provided exceptional technical support, leading to commendation from company's senior management.
  • Enhanced team productivity by streamlining troubleshooting processes for common software issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Teacher

Asheville City Schools
08.2013 - 10.2015
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Adapted teaching methods and materials to meet students' varying needs.

Technical Support Engineer

ChildPlus Software
2010 - 2012
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
  • Developed and maintained technical documentation, aiding in quicker onboarding of new team members and serving as reference tool.
  • Enhanced team productivity, introducing automation tools that reduced repetitive tasks and allowed more focus on complex issues.
  • Improved client satisfaction with personalized troubleshooting sessions that catered to individual needs and skill levels.
  • Served as key liaison between technical team and non-technical stakeholders, translating complex technical details into understandable terms.
  • Researched and identified solutions to technical problems.

Education

Master of Arts - Education

Georgia State University
Atlanta, GA
12.2010

Bachelor of Science - International Affairs

Georgia Institute of Technology
Atlanta, GA
12.2008

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Customer service excellence
  • Cash handling and management
  • Professionalism and courtesy
  • Conflict resolution
  • Complex Problem-solving
  • Daily reporting
  • Proficient in a propiety database management software: ChildPlus Software
  • Multitasking and organization
  • Empathy and patience
  • Dependability and reliability
  • Problem-solving

Additional Information

  • JV and Varsity Cheerleading Coach

Timeline

Cashier

Martin's Restaurant
08.2021 - 07.2024

Technical Support Representative

ChildPlus Software
10.2015 - 07.2019

Teacher

Asheville City Schools
08.2013 - 10.2015

Technical Support Engineer

ChildPlus Software
2010 - 2012

Master of Arts - Education

Georgia State University

Bachelor of Science - International Affairs

Georgia Institute of Technology

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Allison Varnell