- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Animal Care
- Reading
- Personal Development and Self-Improvement
- Dancing
- Music
- I have a passion for photography and editing photos
- Creative Writing
Allison Vaughn Husmann
Wilmington,NC
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Jack Mackerels Island Grill. Proven ability to enhance food presentation and streamline operations, resulting in increased customer satisfaction. Adept at training staff and fostering teamwork, ensuring a positive dining experience in high-pressure environments. Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
3
3
years of professional experience
Work History
Head Food Runner
Jack Mackerels Island Grill
08.2024 - Current
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Assisted servers in attending to guests'' needs ", ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
- Adapted to various dining settings and themes, providing versatile service to customers.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
Salad Maker / Expo /Restaurant Hostess
Lake Park Italian Steakhouse
01.2024 - 08.2024
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Enhanced salad presentation with attention to detail and creative arrangements.
- Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
- Maintained a clean and sanitary work environment, adhering to all health department regulations and guidelines.
- Trained new staff members in proper food handling procedures, safety protocols, and efficient salad preparation techniques.
- Received positive feedback from customers regarding taste and presentation of salads, contributing to repeat business.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Assistant Manager
Scotchman
02.2023 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Front of House Employee
Chick Fil A
08.2022 - 01.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
Eugene Ashley High School
WilmingtonSkills
- Cleanliness standards
- Food presentation
- Order accuracy
- Table setting
- Strong leadership
- Strong work ethic
- Teamwork and collaboration
- Quick learner
- Customer service
- Problem-solving
- Time management
- Effective multitasking
- Valid Driver's license
- Cash handling
- Training and mentoring
- Opening and closing procedures
- Menu memorization
- POS systems
- Performance improvement
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Self motivation
- Basic math and calculation skills
- Friendly, positive attitude
- Transaction recording
Interests
Timeline
Head Food Runner
Jack Mackerels Island Grill
08.2024 - Current
Salad Maker / Expo /Restaurant Hostess
Lake Park Italian Steakhouse
01.2024 - 08.2024
Assistant Manager
Scotchman
02.2023 - 11.2023
Front of House Employee
Chick Fil A
08.2022 - 01.2023
High School Diploma -
Eugene Ashley High School
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