Allison Virgil
Phoenix,AZ
Summary
Dynamic Flight Attendant with Southwest Airlines, recognized for exceptional customer service and conflict resolution skills. Proven ability to manage emergency situations calmly while ensuring passenger safety and satisfaction. Adept at training new staff and enhancing team collaboration, contributing to a positive travel experience and maintaining high service standards.
Overview
26
26
years of professional experience
Work History
Flight Attendant
Southwest Airlines
03.1999 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Answered passenger questions and provided solutions to issues arising during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
- Trained new flight attendants, equipping them with skills needed to maintain high service standards.
- Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
- Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
- Advised passengers of flight regulations to maximize safety and security.
Education
High School Diploma -
Moon Valley High School
Phoenix, AZ06.1991
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Hospitality service expertise
- Verbal and written communication
- Safety procedures
- Emergency procedures
- Cultural awareness
- Leadership qualities
- Administrative tasks
- Emergency situations management
- Problem-solving
- FAA regulations
- Flight safety
- Issue resolution
- Conflict resolution
- Calm under pressure
- Emergency care
- Crew coordination
- Emergency response
- Airline operations
- Food and beverage preparation
- Training and coaching
- Multitasking and organization
- Adaptability and flexibility
- Physical stamina
- Stress management
- Emergency medical training
- Passenger service
- Medical intervention
- Company culture and values
- Public interaction
- Adult AED and CPR
- Safety briefings
- Detail-oriented
- Teamwork and collaboration
- Multitasking Abilities
- Decision-making
- Sales and marketing
- Evacuation procedures
Timeline
Flight Attendant
Southwest Airlines
03.1999 - Current
High School Diploma -
Moon Valley High School
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Margaret SaveMargaret Save
Freight Agent at Southwest AirlinesFreight Agent at Southwest Airlines
Antwan BranchAntwan Branch
Flight Attendant at Southwest AirlinesFlight Attendant at Southwest Airlines
Pedro HernandezPedro Hernandez
Administration Supervisors at SouthWest AirlinesAdministration Supervisors at SouthWest Airlines
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio