Summary
Overview
Work History
Education
Skills
Timeline
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ALLISON VIVAS

Spring,TX

Summary

Dedicated and bilingual (English/Spanish) nursing student with a strong commitment to delivering exceptional patient care. Possesses over Six years of valuable experience in the healthcare sector, demonstrating effective communication skills and a passion for providing outstanding customer service. Proficient in various computer software, including Intergy, Opera, MS Office, Uchart, and Epic. Consistently uphold the values of compassion, integrity, and professionalism.

Meticulous and hardworking Unit Secretary with a strong foundation in team training and development for administrative roles. Knowledge of medical billing, appointment scheduling, and medication inventory management in providing quality patient care.

Overview

7
7
years of professional experience

Work History

Penthouse Unit Secretary/Rehabilitation Assistant

Jackson Memorial Hospital : Univ Of Miami School Of Medicine
03.2022 - 11.2023
  • Covid /Med Surg- Telemetry floor, Disinfects and sanitizes work desk and nurse's phone prior to arriving
  • Communicates with Night shift US for any new admission, transfer from the emergency
  • Answers patient Hill-Rom calls and transfer to nurses or CNA’s if they need assistants
  • Answers patient family members calls when requesting information about their loved one
  • Stock up new patients gift bags, make sure there is enough supplies for nurse’s gear before start of shift
  • Do inventory for patient’s equipment care and patients’ snacks
  • Help nurses when transporting blood and machines when needing
  • Admit and discharge patients when leaving or arriving to floor
  • Assist patients when requesting in need of water, blankets or utensils or incase nurses are not available.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Managed incoming calls and directed to appropriate department.

Anesthesia Technician

Jackson Memorial Hospital
11.2022 - 09.2023
  • Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
  • Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
  • Maintained sterile anesthesia supplies within expiration date.
  • Followed infection control procedures to maintain cleanliness of anesthesia monitors and apparatuses.

Sr. Patient Access Representative

University Of Miami Hospital And Clinics
03.2020 - 03.2022
  • Checked in Patients, verified demographic information
  • Informed patients about their benefits for procedures, follow ups
  • Cross-Train in Kiosk Check-in, Outpatient Registration, Physical therapy, Orthopedics/Sports Medicine, Emergency Department
  • Acquire estimates for surgeries and imaging
  • Collect copays and overdues payments
  • Coordinate, schedule and verified patients’ appointments through nice customer service system
  • Help my peers, physicians and supervisors when needed.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Medical Assistant

PCP for Life
07.2018 - 03.2020
  • Check in/Check out patients
  • Obtains and prepares patients records
  • Gathers information on insurance coverage and verifies accuracy information to update demographics and billing purposes
  • Answers telephone and route calls, when necessary, at an appropriate time
  • Manage incoming patient calls regarding appointments, refills, and other patient healthcare information
  • Ability to understand medical terminology
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Patient Support Clerk

Miami Beach Community Health Center
06.2017 - 07.2018
  • Greeted patients, verified insurance/copays, and processed payments
  • Checked in patients including Hedis and Ryan White patients
  • Scheduled appointments using Intergy and made flyers using MS Word
  • Registered new or renew patient’s registrations annually
  • Scanned Patient registration information
  • Processed labs according to the Medical Assistant’s directions
  • Communicated with the Medical Assistant once the Patient been process.

Front Desk Receptionist

Holiday Inn Express & Suites
12.2016 - 06.2017
  • Provide excellent customer service via phone in and in-person
  • Checked in/out guests made reservations, and received/released guest packages
  • Handled financial transactions such as petty cash, paid outs, & credit cards
  • Exceed in guest needs when needing assistance, at proper and exact timing.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Education

BLS Certified Certified Interpreter ID is 315742 -

Associate of Science - Nursing

Lone Star Community College
2025

Skills

  • Problem-solver: Devised innovative solutions to complex patient care challenges ensuring optimal outcomes
  • Excellent Communication: Effectively communicated patient needs, treatment plans, and progress to interdisciplinary healthcare teams
  • Quick learner: Adapted swiftly to new software systems and medical technologies to enhance workflow efficiency
  • Strong work ethic: Maintained a diligent and responsible approach to tasks, always striving for excellence
  • Multitasking ability: successfully managed multiple patient care and administrative responsibilities simultaneously
  • Responsibility: Demonstrated unwavering commitment to patient safety and confidentiality
  • Patient-focused: Prioritized patient comfort and well-being, offering emotional support and attentive care
  • Adaptability: Easily adjusted to evolving healthcare protocols and procedures
  • Organizational Skills: Maintained meticulous records and inventory to streamline operations

Timeline

Anesthesia Technician

Jackson Memorial Hospital
11.2022 - 09.2023

Penthouse Unit Secretary/Rehabilitation Assistant

Jackson Memorial Hospital : Univ Of Miami School Of Medicine
03.2022 - 11.2023

Sr. Patient Access Representative

University Of Miami Hospital And Clinics
03.2020 - 03.2022

Medical Assistant

PCP for Life
07.2018 - 03.2020

Patient Support Clerk

Miami Beach Community Health Center
06.2017 - 07.2018

Front Desk Receptionist

Holiday Inn Express & Suites
12.2016 - 06.2017

BLS Certified Certified Interpreter ID is 315742 -

Associate of Science - Nursing

Lone Star Community College

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ALLISON VIVAS