Allison V. Marshall
McDonough,GA
Summary
Being apart of Kuehne Nagel with a fresh mind joining Logistics world in March 2018 has been highlight of my career. I've grown develop a special love for the Industry. Not only do I have a passion of my job, I also take pride in the responsibility I have to satisfy of end Customers who are affected on their day to day lives which depends on my performance towards the business.
Being a Sea Import Operator 5+ years of applying exceptional customer service, communication skills , resilient team player with adaptable and resourceful mindset. Smoothly mitigate customer conflicts through calm, level-headed strategies.
Ready to use and develop skills in team coordination and conflict resolution in Customer Care Team Leader role. Entering year 2024 , with newest position as Import Team Lead Smoothly mitigate customer conflicts through calm, level-headed strategies. Highly experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Sea Logistics Pharma Customer Care Team Leader
Kuehne- Nagel
03.2018 - Current
- Sealog daily operations tasks
- Dispatch shipments to corresponding Trucking Company
- Produce Invoices
- FSL Month Closing
- Engaging direct Customer Service communications
- Delegated responsibilities appropriately among team members based on individual strengths for optimal task completion results.
- Managed difficult situations involving upset customers, achieving satisfactory resolutions while maintaining professionalism at all times.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate
Belk
11.2016 - 03.2018
- Customer Relations
- Cashier
- Stocker
- Inventory control
- Opening/closing procedures
Education
Dutchtown High School -
Dutchtown High School
05.2016
Skills
- Reliable and punctual
- Exceptional customer service
- Neat clean professional appearance
- Excellent multi-tasker
- Excellent verbal skills
- Adaptability and flexibility
- Decision-making
- Data entry
- Task prioritization
- Billing coordination
- Teamwork and collaboration
- Problem-solving skills
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
Timeline
Sea Logistics Pharma Customer Care Team Leader
Kuehne- Nagel
03.2018 - Current
Sales Associate
Belk
11.2016 - 03.2018
Dutchtown High School -
Dutchtown High School
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