Allison Wadsworth
Stanley
Summary
Referral Coordination Specialist with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.
Overview
9
9
years of professional experience
Work History
Referral Coordinator
Atrium Health
04.2022 - Current
- Receive inbound calls and access levels of triage needed, communicate with clinical staff and doctors to facilitate proper and timely patient care, outbound calls for scheduling, managing multiple systems at once while maintaining communication with pulmonary team, training new employees, manage protocols for 8 specialties, review inbound referrals for scheduling priority
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Front Desk Coordinator
River Run Animal Hospital
03.2021 - 02.2022
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
Assistant Bookkeeper
Coulwood Towing
01.2020 - 11.2021
- Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
- Filed invoices with processed checks to maintain orderly accounting filing system.
- Assisted bookkeepers in providing support documentation required for audits.
- Created and maintained detailed, organized and timely records of transactions to support legal compliance.
- Obtained revenue and paid invoices by verifying and completing payable and receivable transactions.
- Supported the bookkeeper with payroll processing, ensuring accurate employee compensation.
Customer Service Representative
Paws, Whiskers & Wags
05.2016 - 03.2017
- Assist customers with compassion with services for their pets, collect payments, maintain a high level of service to clients and vet clinics, create and maintain accurate and real time files in SRS system, operate consistent/ethical/100% disclosure operations, on call services 2-5 days a week including weekends, run front office, special orders, drive routes to clinics in eastern NC and parts of SC, ensure proper protocol with vet clinics, maintain high levels of communication with clients/clinics/and co-workers, etc
- I received a special bonus for having a 'do it now' attitude and always ready to to more in every position I was in
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High school diploma - Honors Diploma
Southpoint High School
Belmont05.2005
Skills
- Cleaning Experience
- Front Desk
- Customer Service
- Communication Skills
- Microsoft Outlook
- Merchandising
- Attention To Detail
- Clerical Experience
- Guest Services
- Bookkeeping
- Pricing
- Sales
- Accounts Receivable
- Time Management
- Route Driving
- Computer Skills
- Microsoft Word
- Data Entry
- Veterinary experience
- Cash Handling
- Phone Etiquette
- Multi-line phone systems
- Office Management
- Planograms
- Typing
- Office Administration
- Upselling
- Retail Sales
- Box Truck
- Microsoft
- Computer Literacy
- Inventory management
- Accounts Payable
- Commercial Cleaning
- Store Management Experience
- Accounting
- Driving
- Management
- Retail Management
- Delivery Driver Experience
- Medication Administration
- Assistant Manager Experience
- Laundry
- Administrative
Personal Information
Work Permit: Authorized to work in the US for any employer
Professional References
Cheri Bradley - Advanced Auth Specialist at Atrium 704-446-3904
Mandy Freeze - Clerical Team Admin at Atrium 980-323-5632
Erica West - Senior Manager Ambulatory Services 704-904-3272
Kayla Sellers - teammate in referrals and Live Answer departments 980-565-6563
Amanda Eudy - Owner Coulwood Towing 704-898-0881
Timeline
Referral Coordinator
Atrium Health
04.2022 - Current
Front Desk Coordinator
River Run Animal Hospital
03.2021 - 02.2022
Assistant Bookkeeper
Coulwood Towing
01.2020 - 11.2021
Customer Service Representative
Paws, Whiskers & Wags
05.2016 - 03.2017
High school diploma - Honors Diploma
Southpoint High School
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