Allison Wald
Honolulu,Hawaii
Summary
Detail-oriented Accounts Receivable clerk with 4+ years of experience working for the 2nd largest property management company on the island of Oahu. Multiple skills in various accounting systems, excel, word.
Overview
24
24
years of professional experience
Work History
Accounts Receivable Specialist
Hawaiian Properties
02.2019 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel and Yardi software to manage invoices and payments.
- Utilized Microsoft Excel, Voyager Yardi and Timberline software to manage invoices and payments.
- Entered figures using 10-key calculator to compute data quickly.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Generated monthly accounts receivable reports to submit developments for management review.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Managed and responded to correspondence and inquiries from customers.
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Monitored accounts to verify compliance with payment terms and schedules
- Utilized Microsoft Excel, Timberline, and Yardi software to manage invoices and payments
- Developed and maintained positive relationships with clients to maximize collections
- Generated monthly accounts receivable reports to submit developments for management review
- Reconciled accounts receivable ledger to verify payments and resolve variances
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records
- Managed and responded to correspondence and inquiries from customers and vendors
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
- Entered figures using 10-key calculator to compute data quickly
Customer Service Representative
Domino's
07.2017 - 11.2018
- Provide highest level of customer service to members, prospects, and guests
- Process payments and issue refunds while maintaining accuracy
- Answering phones with professionalism
- Greet customers entering establishments
- Ensuring all products leaving store are up to corporate standards
- Ensuring all products leaving store on time
- Resolve customers' complaints and concerns
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
Front Office Manager
EAST SHORTE ATHLETIC CLUB
05.2015 - 08.2015
- Provide highest level of customer service to members, prospects, and guests
- Process payments, update billing information, and issue refunds while maintaining accuracy
- Maintain neat and clean club area at all times
- Analyze club activities and design improvements strategies
- Conduct tours of facilities and work with membership sales
- Utilized upselling techniques to promote additional products and increase sales.
- Resolve members' complaints and concerns
- Schedule appointments for new members with personal trainer and dietician
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Rec Aide
KIRTLAND AIR FORCE BASE INFORMATION, TICKETS & TRAVEL, ALBUQUERQUE NM
10.2007 - 01.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Secretary
SC STATE FIREFIGHTER'S ASSOCIATION
01.2001 - 06.2004
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- File and maintain records
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Receive payment and record receipts for services.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
Cashier
Lowe's
11.1999 - 01.2001
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Request information or assistance using paging systems
- Count money in cash drawers at beginning of shifts to ensure that amounts are correct and that there is adequate change
- Offer customers carry-out service at completion of transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Utilized various software applications to process customer orders.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
HILLCREST HIGH SCHOOL
Simpsonville, SCSome College (No Degree) - Human Resources
Southern New Hampshire University
Hooksett, NHSkills
- Account Reconciliation
- Payment Management
- Statement Issuing
- Billing Dispute Resolution
- Aging Reports Analysis
- Customer Notifications
- Accounts Receivable Expertise
- Data Entry and Management
- Payments Posting
- Reviewing Account Records
- Strong Client Relations Skills
- Microsoft Office
Timeline
Accounts Receivable Specialist
Hawaiian Properties
02.2019 - Current
Customer Service Representative
Domino's
07.2017 - 11.2018
Front Office Manager
EAST SHORTE ATHLETIC CLUB
05.2015 - 08.2015
Rec Aide
KIRTLAND AIR FORCE BASE INFORMATION, TICKETS & TRAVEL, ALBUQUERQUE NM
10.2007 - 01.2010
Secretary
SC STATE FIREFIGHTER'S ASSOCIATION
01.2001 - 06.2004
Cashier
Lowe's
11.1999 - 01.2001
HILLCREST HIGH SCHOOL
Some College (No Degree) - Human Resources
Southern New Hampshire University
Similar Profiles
KRISTIN TANIKRISTIN TANI
Vice President/General Manager at Hawaiian Properties Ltd.Vice President/General Manager at Hawaiian Properties Ltd.
Whitney LauWhitney Lau
CASH MANAGEMENT SUPERVISOR at HAWAIIAN PROPERTIES LTDCASH MANAGEMENT SUPERVISOR at HAWAIIAN PROPERTIES LTD
Mailana MattosMailana Mattos
Ramp Agent at Hawaiian AirlinesRamp Agent at Hawaiian Airlines