
Adept at fostering positive client relationships and delivering exceptional customer service, my tenure at Jake And Company 2 exemplifies my commitment to professionalism and integrity. Skilled in problem identification and adaptability, I consistently enhance customer satisfaction and operational efficiency, evidenced by a 20% increase in repeat business.
Operated switchboard to relay incoming, outgoing and interoffice calls
Ensured medical professionals were informed and attended emergency operations including code blue alarms, and calling the heart teams for emergencies
Operated system of bells and buzzers to call individuals in establishment to phone
Forsyth Tech Community College
CERTIFICATIONS
MICROSOFT OFFICE 2007
INTERMEDIATE MICROSOFT WORD & EXCEL
QUALITYN ANALYSIS
CUSTOMER RELATIONS MANAGEMENT : CALL CENTER
COMPUTER BASICS