Allison Warren
Douglasville,Ga.
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Human Resources Generalist
Menders By Lenbrook
Atlanta, GA
02.2022 - Current
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Facilitated criminal background check process for new hires.
- Provided advice to leadership on implementation of HR policies and procedures, collective bargaining and union agreements and business rollouts.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Built comprehensive employee recruiting strategy.
- Managed employee rewards programs.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Screened qualified potential employees.
- Assisted with on-boarding process of 100 new hires.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Assisted with meetings and presentations within company.
- Verified and investigated employment claims and data.
- Answered and redirected incoming phone calls for office.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
Household Manager/Caregiver
Allison's Loving Care Service For Seniors
Atlanta, GA.
02.2007 - Current
- Schedule Interview
- Interview potential candidates
- Recruit and train new hirers
- Maintain payroll
- Performed background checks & drug screening
- Oversee daily operation of patients' homes, which include planning, organizing and coordinating calendars, events and appointments
- Schedule and supervise home projects
- Organize and manage administrative tasks (e.g., household bills, mail, appointments)
- Coordinate patients' daily personal needs, such as medications, transportation, and personal hygiene, lifting and moving
- Daily communication with family to report daily activities and updates.
Intern-Human Resource Trainee
Grier Brother's Enterprise
Atlanta, GA.
09.2018 - 09.2019
- Worked with and supported facility leaders and managers, learning environment and critical issues
- Assisted with general administrative duties
- Recruit new hirers
- Interview potential candidates
- Schedule background check & drug screening
- Handle workmen compensation
- Maintain job posting
- Answer internal & external calls
- Responding to emails
- Carry out bank reconciliation on daily basis
- Create invoices for various clients and post payment daily
- Managed team of 20 employees, overseeing hiring, training, and professional growth of employees.
- Handled 50 calls per day to address customer inquiries and concerns.
Intern/Management Trainee
Cumberland Pediatrics
Atlanta, GA
08.2014 - 10.2014
- Worked with and supported facility leaders and managers, learning environment and critical issues
- Maintain new hire and client's personal information
- Comply with infection control policies, OSHA, & HIPPA procedures and regulations
- Answer Internal & external phone calls
- Respond to 30 to 40 emails daily to address employees & patients concerns
- Assist with patient appointment scheduling
- Process invoice and post payments
- Assist with patient scheduling
Education
MBA - Human Resources Management
Saint Leo University
Atlanta, GA06.2019
MBA - Health Care Management
Saint Leo University
Atlanta, GA06.2014
Skills
- Proficient with Microsoft Word, Outlook, Excel and Lotus Notes, Oasis, Human resource support, Staffing Resource Management, Management System, Great Plains, Get-Paid, Oracle, Timberline, Quick Book, WebEx Client and ACD Knowledge of OSHA & HIPPA, account, receivable & payable, scheduling & recruiting new hires, coordinate and maintain confidential employee & client personal records
Timeline
Human Resources Generalist
Menders By Lenbrook
02.2022 - Current
Intern-Human Resource Trainee
Grier Brother's Enterprise
09.2018 - 09.2019
Intern/Management Trainee
Cumberland Pediatrics
08.2014 - 10.2014
Household Manager/Caregiver
Allison's Loving Care Service For Seniors
02.2007 - Current
MBA - Human Resources Management
Saint Leo University
MBA - Health Care Management
Saint Leo University