Summary
Overview
Work History
Education
Skills
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Allison Watson

Allison Watson

Lumberton,NJ

Summary

Award-Winning Customer Service Professional with Five-Star Average Customer Satisfactions Ratings Authorized to work in the US for any employer A professional and motivated individual with 10+ years of Administrative/Management experience. Results-oriented professional exemplified by a steady increase of responsibility. Keen analytic and problem-solving skills. Marketing & Presenting Software: QuickBooks, Proven problem-solving, Interviewing, Hiring & Microsoft Office Suite, analytical and creative Train Block Pays thinking Time Management Quality Control Report Preparation Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

24
24
years of professional experience

Work History

Professional Personal Shopper

ShopRite of Burlington
Burlington, NJ
08.2018 - Current
  • Provide advice, guidance, and buying services to customers
  • Maintain accountability for personal cash till
  • Greet customers promptly when they enter the store and whenever they approach (i.e.within five feet of employee)
  • Answers telephone promptly and in a professional manner
  • Uses suggestive selling practices to encourage customers to purchase similar items; if items are out- of-stock
  • Assists customers as needed with merchandise
  • Rings up customers transactions with accuracy and spreed
  • Complies with all agency policies, procedures, and safety standards throughout all work areas
  • Performs other job-related duties as assigned by a member of store management.

Assistant Manager/Tax Professional

HR Block Financial Services
Pembroke Pines
11.2004 - 04.2017
  • Greeted visitors and clientele; identifying and addressing their need(s) appropriately
  • Attended to a multi-line phone system and performed other administrative duties
  • Oversaw reconciliation between merchant and bank accounts
  • Prepared and e-filed all W-2 and 1099 forms through Block Pays tax software
  • Assisted with payroll and accounts receivable
  • Represent company and its products and services to the media and customers in a positive manner
  • Assist in creating and installing marketing displays and ensuring that brand advertising materials are placed in a strategic manner

Suites Supervisor

Boston Culinary Group
Miami, FL
06.2005 - 05.2009
  • Delivered an unparalleled guest experience through the best combination of food, drinks and entertainment events in an ideal environment for celebrating
  • Assigned work, duties, responsibilities and stations to staff
  • Evaluated new products, conducted training for personnel and performed personnel actions
  • Compiled and balanced cash receipts from staff at the end of each shift
  • Resolved customer's service by providing information and directing customers to their assigned suites/seats or appropriate resources to meet their needs
  • Performed all duties and responsibilities in a timely and effective manner in accordance with established company policies

Counter Sales Manager

J.C. Penney's Corporation
Plantation, FL
02.2000 - 07.2003
  • Supervised and monitored beauty products for skin, hair and makeup products
  • Well versed on the company's product offerings; contributed to a 35% sales increase
  • Recommended solutions within customer budgets and proactively followed up with all leads
  • Trained staff on the product features and benefits
  • Partnered with Sales Manager to develop and executed special events/business driving ideas
  • Assisted customers in doing facials and makeovers consultations

Education

Certificate of Completion - Real Estate Development

Sheridan Technical College
Hollywood, FL
2011

Associate Degree - Mass Communications

Broward College
Fort Lauderdale, FL
1986

Skills

  • Tax Preparation
  • Restaurant Experience
  • Leadership Experience
  • Supervising Experience
  • Microsoft Office
  • English
  • Sales Experience
  • Customer Service
  • Retail Sales
  • Hospitality Experience
  • Front Desk
  • Upselling
  • Time Management
  • Makeup Application
  • Culinary Experience
  • QuickBooks
  • Sales Management
  • Catering
  • Accounts Receivable
  • Administrative Experience
  • Market Research
  • Management
  • Kitchen Management Experience
  • Pricing
  • Property Leasing
  • Marketing
  • Merchandising
  • Event Planning
  • Financial services
  • Negotiation
  • Phone etiquette
  • Cash handling
  • Budgeting
  • Hotel experience
  • Bookkeeping
  • Office Management
  • Inside sales
  • Computer skills
  • Communication skills
  • Microsoft Excel
  • Animal care
  • E-Commerce
  • Certifications and Licenses
  • Food Handler Certification
  • Assessments
  • Professional networking
  • Professional ethics
  • Personal training and coaching
  • Professional appearance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Professional Personal Shopper

ShopRite of Burlington
08.2018 - Current

Suites Supervisor

Boston Culinary Group
06.2005 - 05.2009

Assistant Manager/Tax Professional

HR Block Financial Services
11.2004 - 04.2017

Counter Sales Manager

J.C. Penney's Corporation
02.2000 - 07.2003

Certificate of Completion - Real Estate Development

Sheridan Technical College

Associate Degree - Mass Communications

Broward College

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Allison Watson