Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Correctional Officer
Montgomery County Sheriff Office
04.2023 - Current
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Conducted routine and emergency head counts.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Interviewed inmates to obtain information and assess needs.
Responded to emergency situations and de-escalated hostile confrontations.
Enforced rules and regulations to maintain order among inmates.
Prepared reports to document incidents and violations.
Assisted in intake and release of inmates.
Crew Member Trainer
Raising Cane's Restaurants
07.2020 - 04.2023
Trained other employees in customer service, food safety, and performance requirements.
Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
Set positive example for team members by providing high-quality, efficient service.
Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
Facilitated open lines of communication between management and crew members, resolving issues promptly to maintain high morale levels.
Taught new team members correct procedures for all areas of operations.