Allison Weeks
Waynesboro,VA
Summary
Dynamic professional with a proven track record at Wintergreen Resort, enhancing customer satisfaction through creative problem-solving and relationship building. Skilled in time management and inventory processes, I excel in fostering positive environments and training teams to achieve high service standards. Committed to delivering exceptional service and engaging with diverse clientele.
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Associate
Wintergreen Resort
11.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
Private Nanny
Self Employed Services
01.2020 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
Barista
Perk Place Coffee Company
08.2023 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Hostess
Plaza Antigua
08.2021 - 01.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Science - Biological Sciences
Virginia Polytechnic Institute & State University
Blacksburg, VA05-2028
Waynesboro High School
Waynesboro05-2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Customer engagement
- Decision-making
- Relationship building
- Flexible schedule
- Oral communication
- Creative problem solving
Timeline
Associate
Wintergreen Resort
11.2023 - Current
Barista
Perk Place Coffee Company
08.2023 - 03.2024
Hostess
Plaza Antigua
08.2021 - 01.2022
Private Nanny
Self Employed Services
01.2020 - Current
Bachelor of Science - Biological Sciences
Virginia Polytechnic Institute & State University
Waynesboro High School
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