Allison Welch
La Pine,OR
Summary
Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Sunriver Resort
Sunriver, OR
10.2024 - Current
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Ensured that all safety regulations were followed according to company standards.
- Addressed customer needs in a timely manner.
Recreation Team Lead
Sunriver Resort
Sunriver, OR
04.2024 - 10.2025
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Maintained accurate records of employee attendance and task completion times.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Managed conflict resolution within the team to maintain a positive work environment.
- Identified opportunities for process improvements, implementing changes when required.
- Trained new staff in relevant processes and procedures.
- Delegated tasks appropriately according to individual skill sets.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Oversaw training and development programs to enhance team skills and knowledge.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Provided support to junior staff during peak periods of workloads.
- Identified needs of customers promptly and efficiently.
- Handled scheduling of team members
Restaurant Hostess
Sunriver Resort
Sunriver, OR
10.2023 - 04.2024
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Answered telephone to provide dining information and take reservations.
- Answered phones promptly to record and confirm reservations.
- Directed patrons to lounges and waiting areas.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Assisted staff by serving food and beverages or bussing tables.
- Managed reservations, waitlists, and special requests for large parties.
Recreation Check-in Agent
Sunriver Resort
Sunriver, OR
06.2023 - 10.2023
- Coached staff on strategies to enhance performance and improve customer relations.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
- Handled check-ins for golf tee times.
- Maintained the cleanliness of facilities during the day.
- Monitored equipment rentals.
- Resolved customer complaints promptly.
- Greeted customers and provided assistance in completing check-in procedures.
Disability Scribe
Abilene Christian University
Abilene, TX
09.2022 - 05.2023
- Attended class with assigned student(s)
- Took notes for those who were not able to
- Engaged in class to help assigned student(s) understand the material.
Private Nanny
Ashley Davenport
Bend, OR
11.2021 - 07.2022
- Followed routines to foster stability and structure in children's lives during parental absences.
- Regulated children's schedules to balance rest, learning and play.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Prepared meals according to dietary needs of the family's children.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
Preschool Teacher's Assistant
Sunriver Preschool
Sunriver, OR
11.2020 - 11.2021
- Assisted in preparing lesson materials and bulletin board displays.
- Helped prepare preschool-aged children for future education by working with groups and individuals in classroom environments.
- Monitored playground activities outdoors to ensure safety of all participants.
- Maintained safe, clean and constantly supervised play environment.
- Greeted parents and students at the start of each day and assisted them in getting settled into the classroom environment.
- Supported lead teacher with daily classroom activities.
- Made and distributed nutritious snacks by preparing and dividing into portions.
Education
Bachelor of Science - Criminal Justice
Abilene Christian University
Abilene, TX03-2025
High School Diploma -
Baker Charter School
Baker City, OR06-2022
High School Diploma -
Central Oregon Community College
Bend, OR06-2022
Skills
- Guest services
- Team building
- Guest accommodations
- Administrative skills
- Problem-solving skills
- Oral and written communications
Accomplishments
- Dean's Honor Roll
References
References available upon request.
Timeline
Front Desk Agent
Sunriver Resort
10.2024 - Current
Recreation Team Lead
Sunriver Resort
04.2024 - 10.2025
Restaurant Hostess
Sunriver Resort
10.2023 - 04.2024
Recreation Check-in Agent
Sunriver Resort
06.2023 - 10.2023
Disability Scribe
Abilene Christian University
09.2022 - 05.2023
Private Nanny
Ashley Davenport
11.2021 - 07.2022
Preschool Teacher's Assistant
Sunriver Preschool
11.2020 - 11.2021
Bachelor of Science - Criminal Justice
Abilene Christian University
High School Diploma -
Baker Charter School
High School Diploma -
Central Oregon Community College
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