Allison Wells
Miami,FL
Summary
Dynamic and dedicated Personal Vacation Planner with an extensive experience in communication, goal orientation, and problem-solving. Eager to leverage my skills in customer interaction, vacation expertise, and detail-oriented approach to help clients navigate the with ease. I am driven to provide top-tier support that not only enhances customer satisfaction but also contributes to the overall growth and success of cruise experience. Seeking an opportunity to apply a passion for helping others in a fast-paced, customer-facing role that values efficiency, accuracy, and results.
Overview
15
15
years of professional experience
Work History
Claims Representative
Results-CX
01.2023 - Current
- Responded promptly and professionally to inbound telephone inquiries, providing accurate information and resolving concerns using approved procedures
- Handled escalated calls efficiently, ensuring a positive outcome and maintaining the quality and integrity of each interaction
- Reviewed customer needs and offered appropriate services, resources, and solutions to enhance client satisfaction
- Explained benefits coverage, eligibility requirements, and policy details in compliance with state and federal regulations
- Processed claims, verified customer information, and updated account details to ensure accuracy
- Collaborated with internal departments and insurance providers to address complex issues and ensure seamless customer support
- Consistently met service level agreements (SLAs) and contributed to achieving team performance goals
Conference and Meeting Services Reservation Specialist
Compass
06.2018 - 01.2023
- Optimized Reservations: Expertly managed and booked reservation requests, ensuring efficient room scheduling and seamless customer experiences through our advanced reservation system
- Project Leadership: Spearheaded and guided key projects and initiatives, bringing subject matter expertise to drive success and innovation
- Scheduling Mastery: Maintained precise and up-to-date room schedules, adapting to dynamic needs and maximizing resource utilization
- Customer Engagement: Delivered exceptional service to clients, addressing inquiries, resolving issues, and ensuring a smooth booking process
- Data Accuracy: Monitored and updated reservation data to ensure accuracy and prevent conflicts or overbooking
- Collaboration: Coordinated with other departments to streamline operations and enhance the overall guest experience
Inbound Sales Agent
Redventures
05.2014 - 06.2018
- Sales Mastery: Excelled in selling a diverse portfolio of products and services, including CenturyLink's telecom solutions, LifeLock's identity theft protection, Sunrun Solars' renewable energy solutions, and HughesNet's satellite internet services
- Proficient Techniques: Utilized advanced sales techniques and in-depth product knowledge to engage customers, address their needs, and tailor solutions for optimal satisfaction
- Consistent Achiever: Consistently met and exceeded sales targets every month, demonstrating exceptional performance and dedication to achieving results
- Customer-Centric Approach: Provided personalized, high-quality service to inbound callers, effectively communicating the value of each product and guiding customers through the decision-making process
- Dynamic Problem Solving: Addressed and resolved customer inquiries and concerns with skill, ensuring a seamless and positive sales experience
- Data-Driven Insights: Leveraged sales data and customer feedback to refine strategies and enhance sales techniques, contributing to ongoing success and growth
Event and Business Development Specialist
Marriott
05.2010 - 05.2014
- Event Sales Mastery: Assisted in managing and driving sales strategies to secure full bookings for high-profile tournaments and corporate events, outshining competitors and ensuring client satisfaction
- Strategic Upselling: Expertly upsold premium food packages, excursions, and additional services to enhance guest experiences and maximize revenue for event organizers
- Client Relationship Management: Engaged with companies and organizations to understand their needs, presenting tailored solutions and coordinating room blocks to accommodate large groups effectively
- Competitive Edge: Conducted market research and compared offerings from various hotels to provide clients with compelling reasons to choose Marriott, driving successful conversions and repeat business
- Event Coordination: Facilitated seamless event logistics and provided exceptional service to ensure all client requirements were met, contributing to the overall success of the events
Skills
- Effective Communication
- Insurance Knowledge
- Problem-Solving
- Detail-Oriented
- Customer Focused
- Multi-tasking
- Adaptable
- Goal-Oriented
- Team Player
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
Timeline
Claims Representative
Results-CX
01.2023 - Current
Conference and Meeting Services Reservation Specialist
Compass
06.2018 - 01.2023
Inbound Sales Agent
Redventures
05.2014 - 06.2018
Event and Business Development Specialist
Marriott
05.2010 - 05.2014