Allison Whaley
Lancaster,OH
Summary
Detail-oriented correctional officer with extensive experience in monitoring inmate activities and conducting investigations. Expertise in de-escalation techniques and maintaining accurate documentation supports effective policy enforcement and relationship building.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Correctional Officer
Knox County Sheriff's Office
Mount Vernon, OH
10.2022 - Current
- Monitored inmate activities to ensure safety and compliance with facility regulations.
- Responded promptly to emergencies, utilizing crisis intervention techniques to de-escalate situations.
- Collaborated with law enforcement agencies to facilitate inmate transfers and court appearances effectively.
- Conduct investigations for potential criminal charges or internal charges within the facility.
- Maintained accurate documentation of incidents, behavior reports, and daily activities for record-keeping purposes.
- Field Training Officer
- Terminal Agency Coordinator (Non-entering Agency)
Assembly Line Production Worker
Step2
Perrysville, OH
03.2021 - 09.2022
- Operated assembly line machinery to meet production targets and maintain workflow efficiency.
- Assembled components with precision, ensuring adherence to quality standards and specifications.
- Collaborated with team members to streamline processes and reduce operational downtime.
- Trained new employees on assembly techniques and company safety protocols, fostering a safe work environment.
Customer Service Representative
Team Sports Inc.
Mount Vernon, OH
02.2018 - 03.2021
- Resolved customer inquiries efficiently through various communication channels.
- Maintained product knowledge to provide accurate information and recommendations.
- Processed orders and returns, ensuring timely updates to customers.
- Collaborated with team members to improve overall service delivery standards.
- Analyzed service metrics to identify opportunities for process improvements.
Assistant Store Manager
Under Armour
Sunbury, OH
02.2017 - 03.2018
- Led team in achieving sales goals through effective staff training and performance management.
- Optimized inventory management processes to minimize stock discrepancies and improve turnover rates.
- Developed and implemented strategic merchandising initiatives to enhance customer engagement and drive sales.
- Mentored junior staff, fostering a collaborative environment that promoted professional development and teamwork.
Footwear Team Lead
MC Sporting Goods
Mount Vernon, OH
09.2016 - 05.2017
- Led daily operations of footwear team, ensuring efficient workflow and adherence to company standards.
- Trained new staff on product knowledge, customer service techniques, and store policies.
- Managed inventory levels, conducting regular audits to optimize stock availability and minimize shrinkage.
- Collaborated with marketing to develop in-store promotions that increased customer engagement and sales.
Education
High School Diploma -
Fredericktown High School
Fredericktown, OH05-2014
Skills
- Emergency response
- Policy enforcement
- De-escalation techniques
- Conflict resolution skills
- Surveillance
- Search and seizure procedures
- Relationship building and management
Certification
- CPR/First Aid
- State certified Field Training Officer
- Crisis Intervention Team
- TAC (Non-entering Agency) LEADS/CJIS
Timeline
Correctional Officer
Knox County Sheriff's Office
10.2022 - Current
Assembly Line Production Worker
Step2
03.2021 - 09.2022
Customer Service Representative
Team Sports Inc.
02.2018 - 03.2021
Assistant Store Manager
Under Armour
02.2017 - 03.2018
Footwear Team Lead
MC Sporting Goods
09.2016 - 05.2017
High School Diploma -
Fredericktown High School