Allison Whatley
Lancaster,CA
Summary
Strong leadership skills that assist in the ability to train and motivate staff to become more productive and efficient. Able to communicate and support department goals to optimize customer satisfaction. Responsible for the daily operations and skilled at working independently under tight deadlines. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Metro PCS
02.2017 - 08.2019
- Sale Representative, Customer Service, Meets or exceeds store goals, Resolution to irate customer, Third party communications, Payment processing resolution
Associate Trainer
Wal-Mart
01.2013 - 01.2015
- Cashier/Customer Service, Inventory, Stocking, Meets or exceeds company goals, Returns & Exchanges, Multi-tasking
Self Employed Event Planners
Sadhnas Floral Studio
05.2013 - 06.2014
- Provide services at event qualities, Scheduling, Organizing and planning, Promote to public events, Excellent time management skills, Decorating and event set up
Cashier/Customer service
Value Plus Grocery
01.2008 - 05.2013
- Customer Service, Stocking, Display set up, Cashier, Excellent time management skills, Manage deadline
Education
High school diploma -
Bachelor's degree - Business Management
University of Antelope Valley
Lancaster, CA12.2023
Associate's degree - Business Administration
San Joaquin Valley College-Lancaster
Los Angeles, CA12.2021
Skills
- Customer Service (7 years)
- Receptionist (7 years)
- Microsoft Excel
- Accounts Receivable
- 10 Key Data Entry
- Accounts Payable
- Payroll
- Administrative Experience
- Bilingual Spanish
- Call Management
- Paperwork Processing
- Product Knowledge
- Information Security
- Data Collection
- Appointment Scheduling
- Account updating
- Quality Control
- Document Control
- Key stakeholder relationship building
- Team Development
- Process Optimization
- Administrative Support
- Types 60 WPM
Certification
Business certificate, 01/01/19
Personal Information
Title: Recent Sales Representative
Timeline
Customer Service Representative
Metro PCS
02.2017 - 08.2019
Self Employed Event Planners
Sadhnas Floral Studio
05.2013 - 06.2014
Associate Trainer
Wal-Mart
01.2013 - 01.2015
Cashier/Customer service
Value Plus Grocery
01.2008 - 05.2013
High school diploma -
Bachelor's degree - Business Management
University of Antelope Valley
Associate's degree - Business Administration
San Joaquin Valley College-Lancaster