Allison Whiteside
Durango,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Customer-focused professional with a successful 10-year career in the customer service sector. Dynamic successful applying organization and hospitality in a busy business environment.
Overview
10
10
years of professional experience
Work History
Special Education Teacher
Durango School District 9-R
08.2018 - Current
- Developed and implemented behavior management plans to improve student behavior.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Instructed students with physical and cognitive disabilities.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Collaborated with other educators to develop instructional strategies.
- Coordinated special education students and teacher assistant schedules with master schedule.
- Partnered with standard education teachers from across academic departments.
- Worked closely with parents and guardians to address students' issues on multiple fronts.
- Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
- Provided emotional support to students and families.
Food Service
East By Southwest
11.2016 - 08.2018
- Greeted customers and answered inquiries regarding menu items and specials.
- Learned other teammates' work tasks to train as backup.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Served food and beverages promptly with focused attention to customer needs.
Operations Manager
Doorstep Delivery
07.2014 - 01.2016
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Master's of Education - Special Education
Colorado Christian University
Lakewood, Colorado05.2018
B.S.B.A. - Business Administration, Entrepreneurship
The University of Southern Mississippi
Hattiesburg, MS05.2014
Skills
- Advanced Clerical Knowledge
- Scheduling and calendar management
- Team Collaboration
- Business Management Principles
- Critical Thinking Skills
- Verbal and Written Communication
- Interactive Media
- Individualized Coaching
- Meeting Preparation
- Performance Optimization Strategies
- File & Data Management
- Data Collection
Timeline
Special Education Teacher
Durango School District 9-R
08.2018 - Current
Food Service
East By Southwest
11.2016 - 08.2018
Operations Manager
Doorstep Delivery
07.2014 - 01.2016
Master's of Education - Special Education
Colorado Christian University
B.S.B.A. - Business Administration, Entrepreneurship
The University of Southern Mississippi
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