Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Allison Wilk

Aubrey,TX

Summary

Accomplished Service Manager with a proven track record at Firestone Auto Care, enhancing customer satisfaction and boosting sales through expert troubleshooting and exceptional customer service. Skilled in diagnostics and maintenance, adept at managing high-stress situations and driving team performance. Increased sales revenue by fostering strong customer relationships and applying suggestive selling techniques.

Overview

9
9
years of professional experience

Work History

Service Technician

Drivers Edge
02.2024 - 06.2024
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.

Service Manager

Firestone Auto Care
11.2020 - 12.2023
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

Sales Associate

NTB-National Tire & Battery
12.2015 - 11.2020
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

High School Diploma -

Allen High
Allen, TX
05-2013

Skills

  • Troubleshooting skills
  • Power tool proficiency
  • Hand tool expertise
  • Diagnostics expertise
  • Maintenance and repair
  • Work order prioritization
  • Customer Service
  • Following safety practices
  • Multitasking
  • Risk Assessment
  • Professionalism
  • Time management abilities

Languages

sign language
Limited Working

Timeline

Service Technician

Drivers Edge
02.2024 - 06.2024

Service Manager

Firestone Auto Care
11.2020 - 12.2023

Sales Associate

NTB-National Tire & Battery
12.2015 - 11.2020

High School Diploma -

Allen High
Allison Wilk