Allison Wilk
Aubrey,TX
Summary
Accomplished Service Manager with a proven track record at Firestone Auto Care, enhancing customer satisfaction and boosting sales through expert troubleshooting and exceptional customer service. Skilled in diagnostics and maintenance, adept at managing high-stress situations and driving team performance. Increased sales revenue by fostering strong customer relationships and applying suggestive selling techniques.
Overview
9
9
years of professional experience
Work History
Service Technician
Drivers Edge
02.2024 - 06.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Manager
Firestone Auto Care
11.2020 - 12.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Sales Associate
NTB-National Tire & Battery
12.2015 - 11.2020
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Allen High
Allen, TX05-2013
Skills
- Troubleshooting skills
- Power tool proficiency
- Hand tool expertise
- Diagnostics expertise
- Maintenance and repair
- Work order prioritization
- Customer Service
- Following safety practices
- Multitasking
- Risk Assessment
- Professionalism
- Time management abilities
Languages
sign language
Limited Working
Timeline
Service Technician
Drivers Edge
02.2024 - 06.2024
Service Manager
Firestone Auto Care
11.2020 - 12.2023
Sales Associate
NTB-National Tire & Battery
12.2015 - 11.2020
High School Diploma -
Allen High
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