ALLISON Williams
Spring,TX
Summary
Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. As well as a efficient billing professional with 3 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
12
12
years of professional experience
Work History
Assignment Clerk
Consolidated Communications
06.2019 - 09.2023
- Increased productivity by efficiently assigning tasks to appropriate personnel and monitoring progress.
- Streamlined workflow by organizing and prioritizing daily assignments for my team.
- Ensured timely completion of tasks by maintaining well-structured assignment schedule.
- Improved communication between departments with thorough documentation of task statuses and updates.
- Enhanced accuracy in assignment allocation by thoroughly reviewing job requests and matching them to employee skills.
- Contributed to overall company efficiency with diligent management of work assignments, ensuring proper delegation and follow-up.
- Assisted in different development training materials and resources to help new employees adapt quickly to their roles as assignment clerks.
- Collaborated with cross-functional teams to align production plans with customer requirements.
Customer Service Representative
Consolidated Communcations
05.2018 - 06.2019
- Regularly exceeded daily sales and product add-on quotas.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Educated customers on promotions to enhance sales.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Tracked customer service cases and updated service software with customer information.
- Maintained accurate records of customer contact history, payments, and account status for streamlined operations.
- Maintained accurate records of customer accounts, payments and payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
Quality Control Team Lead
DHL
05.2017 - 04.2018
- Established rigorous safety measures for high-stakes and potentially dangerous factory environments.
- Maintained service records, coordinated repairs and oversaw preventative maintenance of manufacturing equipment.
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Supported quality control assessments on manufacturing floor as needed.
United States Postal Services
Rural Carrier
01.2012 - 01.2016
- Drove operational improvements which resulted in savings and improved profit margins.
- Increased customer satisfaction by resolving mailing issues.
- Worked with hundreds customers to understand needs and provide excellent service.
- Transported mail and packages to customer locations .
Education
Some College (No Degree) - Business Management
Houston Community College
Houston, TXHigh School Diploma -
Bastrop High School
Bastrop, LA05.2004
Skills
- Credit card processing
- Data Entry
- Multi-line phone talent
- Professional telephone demeanor
- Good listening skills
- Creative problem solving
- Customer Service Lead Support
- Employee Account Management
Timeline
Assignment Clerk
Consolidated Communications
06.2019 - 09.2023
Customer Service Representative
Consolidated Communcations
05.2018 - 06.2019
Quality Control Team Lead
DHL
05.2017 - 04.2018
United States Postal Services
Rural Carrier
01.2012 - 01.2016
Some College (No Degree) - Business Management
Houston Community College
High School Diploma -
Bastrop High School