Allison Williams

Leader and advocate for change for our front office Patient Coordinators. I work closely with our RD (Regional Director), CDs (Clinic Directors), RVP (Regional Vice President) and our Front Office Leadership Team.

Conduct audits of phone calls, KPI's, insurance denials, therapists schedules, authorization blocks, initial evaluation blocks, verifications, bad debt, escalated clinics, collections, arrival rate, and census for the Southwest Ohio Pediatric Region.

Conducts biweekly PC meetings and biweekly Office Hours for our region.

Engages in biweekly meetings with our RVP and RD, Leadership Team, and Pediatric Leadership Team,

Engages in 1 on 1 meetings with our DOFOO (Director of Front Office Operations) weekly as well as the CD (Clinic Director) meeting weekly.

Engages in 1 on 1 meetings with our Internal Team Lead for authorizations and verifications monthly.

Answers any and all questions throughout each day from our Patient Coordinators.

Trains on having hard conversations.

Available daily for all therapists, answering any and all questions and helping navigate through Rain Tree.

Reaches out to families that need additional support when they aren't getting their needs met.

• Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
• Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
• Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
• Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.

• Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
• Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
• Worked all of our Max Benefit Reports for all locations, reaching out the families as well as setting up their accounts for self-pay.
• Worked every clinics insurance denials timely and efficiently.
• Worked every clinics task buckets, took care of each clinics tasks for our entire region.

Took care of all our patients that had Anthem insurance.

Worked denials for Anthem for our entire region, initiating corrected claims, max benefit denials, COB issues, and communicating with our therapists daily.

Engaged in insurance phone calls, working closely with our Anthem Representative, and working through our Availity portal.

Communicated effectively with members of operations, finance, and clinical departments.

Researched and resolved routine and complex issues.

Streamlined policy management by regularly updating client information and tracking policy changes.

Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.

• Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
• Maintained clean reception area to promote positive, professional environment for clients.
• Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
• Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.

• ostered productive partnerships with key industry influencers to elevate brand awareness within the targeted markets.
• onducted regular assessments of market trends, adapting tactics as needed to stay ahead of competitors'' strategies.
• Maintained relationships with factories all round the Chins to get pricing and delivery dates on overseas orders.
• Entered all orders for products into Profit Maker, confirming that all parties received the order, including confirmations for sizing, quantities, colors, artwork, and logo. Made sure any changes were made accordingly.
• Delivered finished products to the client or business if possible to avoid extra shipping charges.

• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.