Allison Williamson
Charlestown,IN
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Office Support Assistant
Team Fishel
07.2023 - Current
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ensured accurate record-keeping practices by meticulously updating databases with current information.
- Enhanced office efficiency by organizing and maintaining filing systems, both physical and digital.
- Assisted in maintaining a safe work environment by adhering to safety protocols and reporting potential hazards promptly.
- Contributed to positive employee morale by creating an organized, clean, and efficient workspace.
- Maintained material Inventory to ensure proper job completion.
- Sent invoice to customers to ensure proper and timely payment.
Manager on Duty
Holmes Ace Hardware
11.2021 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained compliance with company policies, objectives, and communication goals.
- Trained employees in essential job functions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Dental Assistant
Dr. Kelly West, DDS
11.2012 - 06.2017
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Dispatch/Office Assistant/Customer Service Representative
Stark Heating And Air Conditioning
05.2009 - 09.2012
- Tracked customer service cases and updated service software with customer information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Certificate - Dental Assisting
Remington College
Fort Worth, TX10.2012
Tarrant County College District
Fort Worth, TXSkills
- Leadership
- Department Organization
- Priority Management
- Office Supplies and Inventory
- Supervising Employees
- Mentoring
- Complex Problem-Solving
- Continuous Improvement Projects
Timeline
Office Support Assistant
Team Fishel
07.2023 - Current
Manager on Duty
Holmes Ace Hardware
11.2021 - Current
Dental Assistant
Dr. Kelly West, DDS
11.2012 - 06.2017
Dispatch/Office Assistant/Customer Service Representative
Stark Heating And Air Conditioning
05.2009 - 09.2012
Certificate - Dental Assisting
Remington College
Tarrant County College District