Allison Wimberly
Kyle,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for all customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Server
The Caroline
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
SR. LOAN OFFICER
Gravity Lending
04.2018 - 02.2022
- Facilitated 100+ auto loan refinances that included backend products
- Built ongoing relationships with clients on company's behalf
- Handled highly sensitive personal info daily with discretion
- Smart, energetic sales consultant with experience generating positive customer feedback and increasing sales.
OWNER/COSMETOLOGIST
ALLISON WIMBERLY
- Detailed oriented
- Successful with customer relations
- Accountable
- Time efficient
- Adaptive to new environments
- Strong in team and individual settings
- High work ethic
- Highly detailed oriented professional with years of entrepreneurial and management experience
- Reliable and consistent in the workforce as well as very energetic about completing tasks
- Skillfully creates and maintains professional and loyal relationships with co-workers, clients, and supervisors
- Comfortable working independently as manager and leader or as collaborative team member
- Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
WAITRESS
Pluckers Wing Bar
07.2016 - 04.2018
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
MANAGER/SKATING CARHOP
Sonic Drive In
01.2013 - 07.2016
- Completed opening, closing and shift change tasks by following company guidelines
- Balanced and delivered trays with food and beverage orders to customers while on roller skates, enhancing guest entertainment
- Kept customer and food preparation areas clean and well-organized
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
Education
COSEMETOLOGY LICENSE -
Baldwin Beauty School
12.2015
2YEARS COLLEGE EXPERIENCE -
Texas State University
05.2013
HIGH SCHOOL DIPLOMA -
Lehman High School
03.2017
Skills
- Customer Service-Focused
- Safe Food Handling
- Guest Relations Management
- Sales Expertise
- Regulatory Compliance
- Complaint Resolution
- Sales Techniques
Accomplishments
- Recognized as top Error free Loan Officer in processing legal information for our partnered lenders. As a result received 5 months of consecutive bonuses only given to 2% of Loan officers who are compliant in legal document creations.
- Received 4 months of consecutive bonuses for having the most positive reviews from current clients as well as past clients we were not able to help refinance at the time.
- Consistently asked to train new and struggling peers by allowing them to shadow for full workdays to learn from my successful process.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Stayed up to date on current and emerging trends to increase professional value and meet diverse client needs.
- Responded to customer inquiries by phone, email and in person.
- Received 100+ positive reviews on Google as a result of consistent and reliable professionalism.
- Received persistent referrals for my service from loyal and satisfied clients.
- Received 3 raises during employment for top tier consistency and reliability.
- Often asked to train co-workers and shadow them to ensure they are producing the best service possible.
- Promoted to Team Lead within 3 months of employment and then promoted to manager after 6 months all at the age of 18.
- Held positions as the Carhop with the highest monthly tip average until promoted to manager.
Timeline
Server
The Caroline
03.2023 - Current
SR. LOAN OFFICER
Gravity Lending
04.2018 - 02.2022
WAITRESS
Pluckers Wing Bar
07.2016 - 04.2018
MANAGER/SKATING CARHOP
Sonic Drive In
01.2013 - 07.2016
OWNER/COSMETOLOGIST
ALLISON WIMBERLY
COSEMETOLOGY LICENSE -
Baldwin Beauty School
2YEARS COLLEGE EXPERIENCE -
Texas State University
HIGH SCHOOL DIPLOMA -
Lehman High School