Allison Wimberly
Kyle,TX
Summary
Im an enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable experiences for all customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
12
12
years of professional experience
Work History
Bartender
Torchys Taco
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
The Caroline
03.2023 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular guests.
SR. LOAN OFFICER
Gravity Lending
04.2018 - 02.2022
- Facilitated 100+ auto loan refinances that included backend products
- Built ongoing relationships with clients on company's behalf
- Handled highly sensitive personal info daily with discretion
- Smart, energetic sales consultant with experience generating positive customer feedback and increasing sales.
OWNER/COSMETOLOGIST
ALLISON WIMBERLY
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
WAITRESS
Pluckers Wing Bar
07.2016 - 04.2018
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
MANAGER/SKATING CARHOP
Sonic Drive In
01.2013 - 07.2016
- Completed opening, closing and shift change tasks by following company guidelines
- Balanced and delivered trays with food and beverage orders to customers while on roller skates, enhancing guest entertainment
- Kept customer and food preparation areas clean and well-organized
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
Education
HIGH SCHOOL DIPLOMA -
03.2017
COSEMETOLOGY LICENSE -
12.2015
2YEARS COLLEGE EXPERIENCE -
05.2013
Skills
- Customer Service-Focused
- Safe Food Handling
- Guest Relations Management
- Sales Expertise
- Complaint Resolution
- Sales Techniques
- Verbal and written communication
Accomplishments
- Recognized as top Error free Loan Officer in processing legal information for our partnered lenders. As a result received 5 months of consecutive bonuses only given to 2% of Loan officers who are compliant in legal document creations.
- Received 4 months of consecutive bonuses for having the most positive reviews from current clients as well as past clients we were not able to help refinance at the time.
- Consistently asked to train new and struggling peers by allowing them to shadow for full workdays to learn from my successful process.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Stayed up to date on current and emerging trends to increase professional value and meet diverse client needs.
- Responded to customer inquiries by phone, email and in person.
- Received 100+ positive reviews on Google as a result of consistent and reliable professionalism.
- Received persistent referrals for my service from loyal and satisfied clients.
- Received 3 raises during employment for top tier consistency and reliability.
- Often asked to train co-workers and shadow them to ensure they are producing the best service possible.
- Promoted to Team Lead within 3 months of employment and then promoted to manager after 6 months all at the age of 18.
- Held positions as the Carhop with the highest monthly tip average until promoted to manager.
Timeline
Bartender - Torchys Taco
04.2024 - Current
Server - The Caroline
03.2023 - 04.2024
SR. LOAN OFFICER - Gravity Lending
04.2018 - 02.2022
WAITRESS - Pluckers Wing Bar
07.2016 - 04.2018
MANAGER/SKATING CARHOP - Sonic Drive In
01.2013 - 07.2016
OWNER/COSMETOLOGIST - ALLISON WIMBERLY
Lehman High School - HIGH SCHOOL DIPLOMA,
Baldwin Beauty School - COSEMETOLOGY LICENSE,
Texas State University - 2YEARS COLLEGE EXPERIENCE,