Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Allison Winter

Amityville,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Branch Ambassador

Capital One Bank N.A
Wantagh, NY
07.2019 - Current
  • Developed strong relationships with customers to ensure repeat business.
  • Greeted customers and provided assistance with product selection.
  • Effectively built relationships with both established and potential customers.
  • Contributed ideas during brainstorming sessions regarding new initiatives or projects.
  • Assisted in training new employees on customer service techniques.
  • Processed payments for goods purchased by customers within established guidelines.
  • Participated in team meetings to discuss strategies for improving performance.
  • Ensured compliance with all applicable laws, regulations, and policies.
  • Collaborated with other branches to share best practices for enhancing customer service.

Clinique Counter Manager

Ulta
Commack, NY
09.2017 - 07.2019
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Developed a loyal client base through excellent customer service.
  • Engaged with customers by providing friendly conversation during services.
  • Managed appointments through scheduling software program.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Ensured proper sanitation practices were followed at all times.
  • Maintained accurate records of customer services provided.
  • Assisted customers in selecting appropriate retail products for their needs.

Property Manager

SBW Management Inc.
Brooklyn, NY
01.2009 - 06.2016
  • Handled resident complaints and expedited maintenance requests.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Managed all maintenance requests from tenants in a timely manner.

Customer Service Representative

GEICO
Woodbury, NY
01.2007 - 01.2008
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Bank Teller

Bank Of Amercica
Huntington, NY
01.2004 - 12.2004
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Performed cash handling duties including counting currency, coins and checks.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Explained bank services, financial products and applicable fees to customers.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Entered transactions into computer and issued customer receipts.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.

Education

Master of Arts - Adolescent Students With Disabilities

Adelphi University
Garden City, NY
05-2024

Bachelor of Arts - Social Studies

SUNY Old Westbury
Old Westbury, NY
05-2021

Associate of Arts - Liberal Arts And General Studies

SUNY Morrisville
Morrisville, NY
05-2001

Skills

  • Brand Awareness
  • Social media proficiency
  • Decision-Making
  • Materials Development
  • Community Relationship Building
  • Customer Service
  • Problem-Solving
  • Schedule Coordination
  • Excellent Communication
  • Attention to Detail
  • Active Listening
  • Crisis Management
  • Multitasking
  • Data Entry
  • Team Development

Certification

  • License cosmetologist

References

References available upon request.

Timeline

Branch Ambassador

Capital One Bank N.A
07.2019 - Current

Clinique Counter Manager

Ulta
09.2017 - 07.2019

Property Manager

SBW Management Inc.
01.2009 - 06.2016

Customer Service Representative

GEICO
01.2007 - 01.2008

Bank Teller

Bank Of Amercica
01.2004 - 12.2004

Master of Arts - Adolescent Students With Disabilities

Adelphi University

Bachelor of Arts - Social Studies

SUNY Old Westbury

Associate of Arts - Liberal Arts And General Studies

SUNY Morrisville

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