Summary
Overview
Work History
Education
Skills
Timeline
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Allison Winters

Eau Claire

Summary

Dynamic Social Media Specialist and Business Manager with proven success at Kahvi Coffee House, driving brand awareness through strategic campaigns and engaging content. Skilled in social media strategy and team leadership, I effectively increased follower engagement and enhanced customer satisfaction. Proficient in Adobe Creative Suite, I foster collaboration and innovation to achieve business objectives.

Overview

9
9
years of professional experience

Work History

Social Media Specialist

Kahvi Coffee House
05.2024 - Current
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
  • Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
  • Developed monthly content calendars outlining post topics, images, and captions in advance for streamlined scheduling processes.
  • Upheld a consistent brand voice across all channels, tailoring messaging to align with specific platform demographics while maintaining overall company identity.
  • Increased brand awareness by developing and implementing targeted social media campaigns.
  • Grew social following by researching trends, identifying influencers, and engaging with potential partners for promotional activities.
  • Generated significant growth in follower engagement, utilizing targeted content creation and interactive posts.
  • Boosted audience interaction, responding promptly and professionally to comments and messages.

Business Manager

Kahvi Coffee House
09.2021 - Current
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Assisted with hiring process and training of new employees.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
  • Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.

Bartender

Hickory Hills Golf Course
03.2021 - 10.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maximized customer engagement by offering friendly and approachable service, making each interaction memorable.

Waitress

4 Mile Restaurant and Bar
06.2016 - 06.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Bachelor of Arts - Graphic Design

Southern New Hampshire University
Hooksett, NH
08-2025

Associate of Science - Business Management

Chippewa Valley Technical College
Eau Claire, WI
05-2023

Skills

  • Social media strategy
  • Content marketing
  • Content scheduling
  • Social media platforms
  • Team leadership
  • Time management
  • Decision-making
  • Graphic design insight
  • Adobe Illustrator, Photoshop, Indesign
  • Staff training and development
  • Performance management

Timeline

Social Media Specialist

Kahvi Coffee House
05.2024 - Current

Business Manager

Kahvi Coffee House
09.2021 - Current

Bartender

Hickory Hills Golf Course
03.2021 - 10.2021

Waitress

4 Mile Restaurant and Bar
06.2016 - 06.2019

Bachelor of Arts - Graphic Design

Southern New Hampshire University

Associate of Science - Business Management

Chippewa Valley Technical College

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Allison Winters