Allison Wipf
Sylvania,OH
Summary
Dynamic and self-motivated professional with 15 years of experience in customer-facing roles, 7 years of management experience, and a deep understanding of the hospitality industry. Highly skilled in interpersonal communication, problem solving, management, and conflict resolution. Deeply passionate about human connection and continued learning. Excited about the prospect of working for a major airline; furthering my customer service experience in a new industry and learning more about the world and people around me.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Bookseller
Barnes & Noble
11.2022 - Current
- Provide outstanding service to bookstore customers in a high-volume store; engaging customers in conversation and assisting with book recommendations based on their preferences
- Ensure the safety of hourly employees while opening and closing the store; perform opening and closing duties such as counting cash drawers, logging financial information into the DTS system, counting the store safe, and ensuring the bookstore looks presentable for the day
Branch Office Administrator
Edward Jones
12.2024 - 08.2025
- Performed administrative and organizational tasks to keep the financial advisor’s office running smoothly and efficiently
- Provided first-line communication for clients and actively built and maintained relationships through consistent and timely communication, active listening, and personalized service
- Partnered with the financial advisor to chart out strategic business goals for the branch office
K-12 Substitute Teacher
Sylvania Schools
09.2022 - 05.2024
- 400+ hours of substitute teaching experience for grades K-12; over 240 hours in secondary schools
- Instructed lessons for absent teachers in a variety of subjects including the core subjects, career and technical programs, STEM, advanced placement, physical education, and ESL
- Developed strong relationships with teachers, students, and administration within the district
- Demonstrated excellent classroom management skills and created a positive environment for students
- Completed routine safety training to prepare for school emergencies, and led students in practice drills
Craft Bartender
Veritas Restaurant
08.2021 - 06.2022
- Provided bar guests with an engaging and memorable experience at a fine-dining restaurant; demonstrating exceptional customer service and craft bartending skills
- Utilized an extensive knowledge of wine, beer, and spirits to exceed guest expectations
- Bartended special events in the attached event space, with guest counts of 50-300 people
- Participated in weekly training with FOH management, chefs, and alcohol sales representatives to expand food, wine, and service knowledge; resulting in a curated experience for our restaurant guests
Catering & Events Manager
The Toledo Zoo & Aquarium
03.2019 - 01.2020
- Alongside two other managers, our department managed all aspects of front-of-house catering service for over 250 events in 2019; spanning multiple venues and spaces across the zoo grounds
- Directed catering staff in executing the event floorplan, equipment transportation, decor and table settings, bar service, banquet or plated dinner service, ticket handling, guest direction, and clean up
- Coordinated food and beverage service for a variety of events including meetings, seminars, non-profit events, weddings, corporate events, concerts, and fundraisers with guest counts of 10-2000 people
- Advocated for hands-on skills training for employees and led a complete revision of the training manual in 2019; leading to higher employee satisfaction rates and more structured onboarding practices
Lead Wedding Coordinator
Your Perfect Day
07.2022 - 12.2023
- Led day-of-coordination for weddings; directing set up, venue logistics, vendor placement, ceremony processional, pacing of events, and guest management for guest counts ranging from 50-450 guests
- Demonstrated excellent communication and task delegation skills with YPD team, vendors, and clients
- Utilized problem solving skills to quickly adapt to schedule changes and unforeseen circumstances
- Ensured all vendors and guests were in compliance with venue policies to maintain safety for all on-site
Event Sales Manager
City Barbeque
09.2017 - 03.2019
- Guided clients in the selection and purchase of full-service catering packages; driving sales by providing excellent customer service, detailed menu knowledge, and negotiation skills
- Built strong relationships with clients and event professionals in Northwest Ohio, resulting in repeat business and strong word-of-mouth referrals
- Demonstrated excellent time management and organization skills; managing up to 80 events at a time
Workforce Manager
Addison Heights Health & Rehabilitation Center (Long-term Care)
10.2015 - 01.2017
- Arranged the weekly schedule for all nursing staff; forecasting labor requirements to meet patient needs and using problem-solving skills to cover staff shortages and accommodate varying availabilities
- Performed various administrative tasks to keep operation of the center running smoothly
- Assisted the Activities Department during their events and activities to spend time with the residents
Education
Licensed Esthetician -
Aveda Institute of Arts & Sciences
Charlotte, NC07.2020
Bachelor of Science in Education - Hospitality, Tourism & Event Management
Bowling Green State University
Bowling Green, OH05.2017
Skills
- Verbal and nonverbal communication
- Customer engagement
- Decision-making
- Exceptional organization
- Detail-oriented
- Conflict resolution skills
- De-escalation techniques
- Positive reinforcement
Certification
- Esthetician License
Ohio State Cosmetology and Barber Board
June 2023
- Ordained Minister
American Marriage Ministries
June 2023
- Esthetician License
North Carolina Board of Cosmetic Art Examiners
Sept 2020
- Servsafe Food Protection Manager Certification
National Restaurant Association
May 2019
Timeline
Branch Office Administrator
Edward Jones
12.2024 - 08.2025
Senior Bookseller
Barnes & Noble
11.2022 - Current
K-12 Substitute Teacher
Sylvania Schools
09.2022 - 05.2024
Lead Wedding Coordinator
Your Perfect Day
07.2022 - 12.2023
Craft Bartender
Veritas Restaurant
08.2021 - 06.2022
Catering & Events Manager
The Toledo Zoo & Aquarium
03.2019 - 01.2020
Event Sales Manager
City Barbeque
09.2017 - 03.2019
Workforce Manager
Addison Heights Health & Rehabilitation Center (Long-term Care)
10.2015 - 01.2017
Licensed Esthetician -
Aveda Institute of Arts & Sciences
Bachelor of Science in Education - Hospitality, Tourism & Event Management
Bowling Green State University