Allison Wisehart
Gainesville,GA
Summary
healthcare customer service representatives is vital to smooth communication and customer support. My responsibilities include answering questions, resolving issues, and providing information about healthcare products, services, and policies. I handle inbound and outbound calls for healthcare providers such as hospitals, medical offices, insurance companies, clinics, and nursing homes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
PCT Preceptor/Medical Unit Secretary
Northside Hospital Forsyth
Cumming, Georgia
01.2024 - Current
- Enforced regulatory guidelines established by governing agencies such as The Joint Commission or OSHA.
- Trained PCTs on proper infection control techniques such as hand hygiene or personal protective equipment use.
- Served as a point of contact for PCTs, addressing questions and providing clarity on job responsibilities and expectations.
- Demonstrated effective communication strategies when interacting with patients, families, and staff members.
- Coordinated with nursing and medical staff to schedule educational sessions and hands-on training for PCTs.
- Facilitated team-based learning activities for PCTs such as case studies, role-playing scenarios, and simulations.
- Served as a resource for PCTs by responding to questions about policies and procedures related to patient care.
- Assisted preceptors in orienting new PCTs to the clinical setting and teaching them proper patient care procedures.
- Participated in quality improvement initiatives, contributing to the development of strategies to enhance patient care.
- Maintained up-to-date knowledge of advancements in patient care techniques and technologies, integrating new findings into training programs.
- Reviewed patient care plans with PCTs, ensuring understanding and ability to execute tasks effectively.
- Observed interactions between preceptors and PCTs during rounds or bedside teaching sessions.
- Addressed and resolved any issues or conflicts that arose during the training period, promoting a positive work atmosphere.
- Provided guidance to PCTs on how to accurately document patient information into the medical record system.
Senior Ambassador
Plexus worldwide
07.2017 - Current
- Assisting people with their overall wellness and health with wellness monitoring and changing results network marketing
PCT- Patient Care Technician
Northeast Georgia Health system
Gainsville, GA
01.2022 - 01.2024
- Administrating proper ADL care
- Monitoring intake and output very close with setting up monitoring equipment
- Assisting in discharging by removing monitoring equipment
- Assisting in virtual monitoring
- Secretary skills for the unit
- Transporting patients to test and procedures
- Delivering meals to room
- Assisting nurse in documenting task
CNA-Certified Nursing Assistant
Chelsey Park Health and Rehab
Dahlonega, GA
10.2021 - 01.2022
- Administering proper adl care
- Monitoring intake and output
- Assist to shower
- Administering proper transfer techniques to different medical needs
- Monitoring vitals
- Proper documentation
- Assisting with meal trays
- Assist with meal administering for patients
- Provided patients/residents with care and companionship
CNA - Certified Nursing Assistant
New Horizons Limestone
Gainesville, GA
01.2019 - 01.2021
- Administering proper adl care
- Monitoring intake and output
- Assist to shower
- Administering proper transfer techniques to different medical needs
- Monitoring vitals
- Proper documentation
- Assisting with meal trays
- Provided patients/residents with care and companionship
CNA
Homewatch Caregivers
Dallas, TX
06.2018 - 09.2019
- Shuttling elder patients to their appointments
- Provide safety to elder patients while transporting
- Providing medical documents with elders to appointments
CNA - Certified Nursing Assistant
Chelsey Park Health and Rehabilitation
Dahlonega, GA
09.2018 - 11.2018
- Administer proper adl care
- Developing a relationship
- Administering proper transferring techniques
- Monitoring vitals regularly
- Assisting in serving meals
- Provided patients/residents with care and companionship
Caregiver
Homewatch Caregivers
Dallas, TX
09.2016 - 07.2018
- Implementing personal care including communication, transportation, hygiene, fall monitoring, meal monitoring, and dressing
- Supplying inventory for residents
- Meal preparing and assistance
- Light housekeeping, Maintenance monitoring, and implementing activities and transportation to activities
CNA - Certified Nursing Assistant
Baybrooke Village Care and Rehabilitation Center
McKinney, TX
08.2016 - 11.2016
- Implementing personal care including communication, transportation, hygiene, fall monitoring, meal monitoring, and dressing
- Supplying inventory for residents
- Dining service, and meal trays assistance
Resident Assistant/CNA
Prestonwood Court
Plano, TX
09.2012 - 07.2016
- Implemented personal care including communication, transportation, hygiene, fall monitoring, meals, and dressing
- Supplying inventory for residents
- Dining service
- Housekeeping, maintenance, and assistant in activities
Certified Nurse's Assistant
Legacy at Willow Bend
Plano, TX
10.2009 - 06.2012
- Implemented Personal Care including communication, transportation, hygiene, fall monitoring, meals, and dressing
- Organized and supervised Outings
- Assisted with Activities at the facility
Resident Assistant
Prestonwood Courts
Plano, TX
07.2008 - 09.2009
- Implemented Personal Care including communication, transportation, hygiene, fall monitoring, meals, and dressing
Care Manager
Sunrise Assisted Living
Plano, TX
05.2006 - 05.2008
- Implemented Personal Care including communication, transportation, hygiene, fall monitoring, meals, and dressing
Daycare Babysitter
The Gym
Dallas, TX
05.2001 - 05.2006
- Maintained a clean, inviting environment in which to care for children of varying age groups through companionship and mixed activities
Education
Some college - CNA license in Associate in nursing
Brookhaven College
Dallas, TX09.2006
Skills
- Mac
- CNA
- Certified Nursing Assistant
- Home Health
- PC
- Engaging conversationalist
- Genuine quality care
- Responding to inquiries: Addressing medical services, insurance claims, and product availability questions
- Problem resolution: Helping customers navigate billing issues, scheduling conflicts, or service complaints
- Administrative duties: Managing patient intake paperwork, scheduling appointments, and maintaining records
Certification
CNA, 05/2018, 05/2020
Timeline
PCT Preceptor/Medical Unit Secretary
Northside Hospital Forsyth
01.2024 - Current
PCT- Patient Care Technician
Northeast Georgia Health system
01.2022 - 01.2024
CNA-Certified Nursing Assistant
Chelsey Park Health and Rehab
10.2021 - 01.2022
CNA - Certified Nursing Assistant
New Horizons Limestone
01.2019 - 01.2021
CNA - Certified Nursing Assistant
Chelsey Park Health and Rehabilitation
09.2018 - 11.2018
CNA
Homewatch Caregivers
06.2018 - 09.2019
Senior Ambassador
Plexus worldwide
07.2017 - Current
Caregiver
Homewatch Caregivers
09.2016 - 07.2018
CNA - Certified Nursing Assistant
Baybrooke Village Care and Rehabilitation Center
08.2016 - 11.2016
Resident Assistant/CNA
Prestonwood Court
09.2012 - 07.2016
Certified Nurse's Assistant
Legacy at Willow Bend
10.2009 - 06.2012
Resident Assistant
Prestonwood Courts
07.2008 - 09.2009
Care Manager
Sunrise Assisted Living
05.2006 - 05.2008
Daycare Babysitter
The Gym
05.2001 - 05.2006
Some college - CNA license in Associate in nursing
Brookhaven College