ALLISON WITMER
ALLENTOWN,PENNSYLVANIA
Summary
Bilingual Family Services Specialist with strong background in crisis intervention and client education at Community Services For Children. Skilled in Pelican software and Microsoft Office, driving effective problem-solving and collaboration in family support services. Facilitates access to subsidized care and Head Start programs, promoting healthy child development. Successfully manages a caseload of over 300 while upholding high standards of integrity and ethics.
Overview
11
11
years of professional experience
Work History
Family Services Specialist
Community Services For Children And Head Start
Allentown, PA
01.2022 - Current
- Assessed eligibility criteria for agency programs, ensuring compliance with applicable laws and regulations.
- Provided crisis intervention services, including emergency shelter placement and referrals to agencies.
- Educated clients on rights under local and state laws regarding child eligibility, rights, and responsibilities.
- Maintained detailed records of client interactions, including assessments and treatment plans, using Pelican software.
- Participated in multidisciplinary team meetings to strategize case planning and coordinate services.
- Assisted families in developing parenting skills, problem-solving strategies, and communication techniques.
- Created outreach materials to promote awareness of available community services.
- Conducted follow-up communications with clients post-program exit to monitor progress.
Administrative Specialist/Intake
Community Services for Children, Inc.
Allentown, PA
03.2022 - 01.2023
- Facilitated onboarding for new employees, clients, and partners, ensuring accurate application management.
- Represented the organization at outreach and mobile events in the region.
- Part of the Community Initiatives and Advancement Department includes events such as the Project Child Forums, Golf Tournament, Wellness and Safety Fair, Employee Appreciation Event, and our Annual Donley Awards and Gala.
- Provide effective customer service and community resources to families of young children to enhance their children’s healthy development, to build relationships with families and ensure they have access to high-quality early learning, health, and other family services.
- Managed multiple calendars for multiple managers simultaneously; scheduled appointments accordingly.
- Handled intake processing and supported the case worker/family specialists on case management.
Pharmaceutical Development/Production Technician
US Speciality Formulations LLC.
Allentown, PA
03.2020 - 01.2022
- Manufacture pharmaceuticals, including liquids, tablets, and drug devices.
- Work closely with the laboratory manager and other pharmaceutical technicians.
- Complete documentation, including logbooks, batch production, and control records.
- In charge of writing shift conclusion reports.
- In charge of issues related to management.
- Comply with all applicable regulations, and other company and industry policies and procedures.
- Collaborate with the quality assurance (QA) and quality control (QC) teams.
Certified Pharmacy Technician
St. Luke's University Health Network
Allentown, PA
07.2014 - 01.2019
- Implemented standard procedures for mixing, packaging, and labeling pharmaceuticals to ensure quality, security and proper disposal.
- Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
- Advocated for patients' compliance with medication guidelines.
- Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations.
- Translated pharmacy communications for Spanish-speaking customers nationwide.
Education
Associate of Arts - Human Resources and Management
Lehigh Carbon Community College
Schnecksville, PA01.2018
Associate of Arts - Pharmacy Technician
Lehigh Carbon Community College
Schnecksville, PA01.2012
Associate of Arts - International Business
Universidad Laica De Guayaquil
Guayaquil, Ecuador01.2002
Skills
- Proficient organizational skills to manage multiple projects at once, and work at a fast pace, while being extremely adaptable, flexible, and reliable
- Fluent in both English and Spanish, excellent collaboration, and cross-cultural skills
- Problem-solving abilities, works well under pressure, with the ability to develop, design, and implement self-paced online training programs
- Proactive, with the ability to work independently, multitasking capacity
- Strong work ethic, sense of integrity, commitment, and desire to succeed
- Experience and the ability to train and facilitate
- Working knowledge of the Microsoft Office Suite, specifically Word, Outlook, and Excel
- Ability to work as a productive team partner in order to meet multiple project deadlines, keeping key facility staff informed of training programs, schedules, employee participation, and performance levels
Timeline
Administrative Specialist/Intake
Community Services for Children, Inc.
03.2022 - 01.2023
Family Services Specialist
Community Services For Children And Head Start
01.2022 - Current
Pharmaceutical Development/Production Technician
US Speciality Formulations LLC.
03.2020 - 01.2022
Certified Pharmacy Technician
St. Luke's University Health Network
07.2014 - 01.2019
Associate of Arts - Human Resources and Management
Lehigh Carbon Community College
Associate of Arts - Pharmacy Technician
Lehigh Carbon Community College
Associate of Arts - International Business
Universidad Laica De Guayaquil
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