Allison Worley
Huntsville
Summary
Enterprising industrial retail professional successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
28
28
years of professional experience
Work History
Branch Manager/Regional Admin Support
AWG-Sexton Welding Supply Co., Inc./Sexton Safety Shoe Co.
12.2021 - Current
- Lead branch operations and aided the sales team
- Oversee account management and customer service activities
- Ensure the seamless functioning of IT and accounting departments
- Oversaw daily operations and activities of a branch office
- Managed a team of employees to ensure efficient workflow and high productivity
- Developed and implemented strategies to meet sales and customer service goals
- Monitored branch performance and identified areas for improvement
- Interacted with customers to address their concerns and provide resolution
- Conducted performance evaluations and provided feedback to staff
- Created and supported a positive work environment to foster employee satisfaction
- Collaborated with upper management to align branch objectives with company goals
- Managed budgeting and financial management responsibilities for the branch
- Oversaw the hiring and training of new employees
- Ensured compliance with company policies, procedures, and regulations
- Developed and implemented marketing and promotional strategies
- Analyzed market trends and customer preferences to tailor branch offerings
- Maintained relationships with vendors and suppliers
- Managed inventory levels and controlled expenses to maximize profitability
- Prepared and presented reports on branch performance and results
- Resolved customer complaints and conflicts in a prompt and satisfactory manner
- Kept abreast of industry trends and developments
- Participated in community and networking events to promote the branch
- Demonstrated leadership and decision-making abilities in a demanding environment.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Resolved various issues impacting sales management and business operations.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Sales/Marketing Positions
Sexton Welding Supply Co., Inc./Sexton Safety Shoe Co.
08.2015 - Current
- Implemented marketing strategies to drive sales growth
- Provided exceptional customer service and support
- Continually self-educating in the field of PPE (Personal Protective Equipment)
- Managed all social media platforms for company
- Created all social media content for company
- Contributed to the development and execution of sales plans
- Developed and executed sales and marketing strategies to meet and exceed revenue goals
- Managed a portfolio of clients to upsell and cross-sell products and services
- Conducted market research and identified potential new business opportunities
- Created engaging and effective sales materials
- Participated in trade shows, presentations, and networking events to promote products
- Worked directly with all shoe store vendors to maintain healthy relationships
- Built and maintained strong relationships with key accounts and partners
- Analyzed sales data and trends to adjust strategies and tactics as needed
- Trained and mentored new sales team members on best practices and processes
- Proposed and implemented pricing strategies to maximize profitability
- Prepared and delivered sales pitches and presentations to prospective clients
- Negotiated contracts and agreements with clients and vendors
- Conducted competitive analysis to identify strengths and weaknesses
- Ensured compliance with company policies and industry regulations
- Provided regular updates and reports to management on sales and marketing activities
- Contributed to the development of sales and marketing plans and budgets
- Demonstrated effective communication and negotiation skills
- Adapted to changing market conditions and customer needs to drive sales success.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Accounting / IT / human resources
Sexton Welding Supply Co., Inc./Sexton Safety Shoe Co.
07.2005 - Current
- Managed accounting and financial reporting processes
- Oversaw IT infrastructure and systems
- Managed all communication and information devices for company
- Managed all software utilized by the company
- Implemented technology solutions to enhance operational efficiency
- Implemented e-billing system to decrease accounts receivable payment times
- Created and monitored budget for IT department
- Managed financial accounting and reporting processes
- Oversaw the implementation and maintenance of accounting software and systems
- Conducted financial analysis to support decision-making and strategic planning
- Led a team of accounting professionals, providing guidance and training as needed
- Developed and implemented internal controls and procedures to ensure accuracy and compliance
- Managed the full cycle of accounts receivable functions
- Identified and resolved accounting and IT issues, ensuring smooth operations
- Provided support for financial audits, ensuring accurate and timely responses to audit requests
- Implemented new accounting and IT policies and procedures to improve efficiency and accuracy
- Conducted regular reviews of IT systems to identify and address discrepancies
- Managed all IT implementation and upgrade projects
- Collaborated with cross-functional teams to optimize accounting and IT processes
- Prepared and presented financial and IT reports to senior management
- Ensured compliance with all regulatory requirements related to accounting and IT
- Managed budgeting and forecasting processes for the accounting and IT departments
- Worked closely with IT consultants to address their concerns and recommendations
- Managed vendor relationships for IT software and services
- Provided support for accounting and IT-related training and development initiatives
- Coordinated implementation of new software, resulting in improved efficiency
- Conducted financial analysis to support strategic decision-making
- Oversaw recruitment, onboarding, and training activities for new employees
- Maintained and updated employee records and documentation
- Implemented IT solutions to streamline HR and accounting processes
- Verified and ensured data security and compliance
- Conducted performance evaluations and provided feedback to employees
- Developed and implemented HR policies and procedures
- Oversaw employee relations and conflict resolution
- Provided IT support and training to staff on software and IT equipment
- Managed vendor relationships and negotiated contracts
- Conducted audits to ensure compliance with internal and external policies and regulations
- Coordinated employee events and initiatives to foster team spirit.
- Managed benefits administration, ensuring timely enrollment and accurate record-keeping for all employees.
- Prepared accurate financial reports for senior management, providing valuable insights into business performance trends.
- Supported strategic decision-making by providing relevant data-driven insights into operational performance metrics.
- Maintained up-to-date knowledge of industry best practices and emerging HR trends, contributing valuable expertise to organizational development efforts.
- Enhanced budget management by monitoring expenses and providing cost-saving recommendations.
- Improved financial accuracy by streamlining accounting processes and implementing efficient systems.
- Maintained compliance with federal, state, and local employment regulations to minimize legal risks.
- Assisted in talent acquisition efforts, conducting interviews and evaluating candidates for suitability in various roles.
- Reduced turnover rates by fostering a positive work environment with open lines of communication between staff members.
- Streamlined onboarding procedures to facilitate smooth integration of new hires into the organization.
- Coordinated employee relations initiatives, resolving conflicts and promoting a collaborative workplace culture.
- Tracked funds, prepared deposits and reconciled accounts.
- Collected and reported monthly expense variances and explanations.
- Trained new employees on accounting principles and company procedures.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Diminished outstanding debts by analyzing accounts for issues.
Assistant General Manager
Marriott International
01.2004 - 07.2005
- Assisted in the overall management of hotel operations
- Monitored employee hours to adhere to budgets without compromising customer service
- Ensured the delivery of exceptional guest experiences
- Collaborated with various departments to optimize hotel performance
- Managed inventory and controlled costs to maximize profitability
- Implemented strategies to increase sales and revenue
- Assisted in the development and execution of business strategies
- Fostered a positive and productive work environment
- Functioned as a liaison between staff and management
- Participated in industry events and networking opportunities
- Assisted in overseeing overall operations of the business
- Managed and led a team of employees to achieve organizational goals
- Assisted in creating and implementing business strategies and goals
- Monitored and evaluated employee performance and provided feedback
- Supported in developing and maintaining strong relationships with clients and vendors
- Played a key role in budget development and financial management
- Assisted in enforcing company policies and procedures
- Participated in the recruitment and onboarding of new employees
- Collaborated with other managers to improve overall business performance
- Assisted in resolving customer complaints and issues
- Contributed to the development and implementation of marketing strategies
- Supported with inventory management and procurement processes
- Participated in staff training and development programs
- Assisted in ensuring compliance with health and safety regulations
- Played a role in coordinating and overseeing special events and promotions
- Pivotal in the creation and execution of employee schedules
- Assisted in analyzing financial reports and making strategic recommendations
- Contributed to the development of employee incentive programs
- Assisted in maintaining a positive work environment and company culture
- Participated in strategic planning meetings and decision-making processes.
Assistant General Manager
McKibbon Hotel Management
02.2002 - 12.2003
- PLEASE SEE ABOVE DESCRIPTION (MARRIOTT INTERNATIONAL)
Guest Services Associate
LBA Hospitality
08.1996 - 12.1999
- Provided exceptional customer service to hotel guests
- Managed front desk operations and reservations
- Provided exceptional customer service to guests by addressing their inquiries and concerns in a timely and professional manner
- Coordinated with other hotel departments to fulfill guest requests and ensure a high level of guest satisfaction.
Education
Bachelor of Science - Hospitality Administration And Management
The University of Alabama
Tuscaloosa, AL05.2000
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Client Relationship Management
- Relationship Management
- Staff Management
- Employee Development
- Verbal/written communication
- Strong team-builder
- Operations Management
- Decision-Making
- Cash Handling
- Training and Development
- Business Development
- Interviewing and Hiring
- Account Review
- Proficient in MS Office
- Conflict Resolution
- Documentation
- Banking
- Public Speaking
- Marketing
- Human resources knowledge
- Regulatory Compliance
- Accounts Receivable
- Accounts Payable
- Market Research
- Event Planning
- Information Management
- Federal Regulations
- Cash Flow Management
Accomplishments
- Received the “Bill Tiefel Award for Service Excellence" Issued by Bill Tiefel, Vice Chairman, Marriott International - 1998 (Issued by Marriott International · Oct 1997)
Timeline
Branch Manager/Regional Admin Support
AWG-Sexton Welding Supply Co., Inc./Sexton Safety Shoe Co.
12.2021 - Current
Sales/Marketing Positions
Sexton Welding Supply Co., Inc./Sexton Safety Shoe Co.
08.2015 - Current
Accounting / IT / human resources
Sexton Welding Supply Co., Inc./Sexton Safety Shoe Co.
07.2005 - Current
Assistant General Manager
Marriott International
01.2004 - 07.2005
Assistant General Manager
McKibbon Hotel Management
02.2002 - 12.2003
Guest Services Associate
LBA Hospitality
08.1996 - 12.1999
Bachelor of Science - Hospitality Administration And Management
The University of Alabama
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