Allison W. Pinkham
Wilmington,NC
Summary
Experienced Professional proficient in managing practice operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Ready to offer exceptional leadership and planning abilities to take on new role in a health care setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets.
Overview
19
19
years of professional experience
Work History
Assistant Director
Novant Health Heart & Vascular Institute- Cardiology
05.2024 - Current
- Directs daily operations for multi-site, multi-provider clinics, ensuring seamless patient flow and high-quality care delivery.
- Leads, coaches, and evaluates clinical and administrative teams, driving performance and professional growth.
- Manages budget, monitors revenue and expenses and implements cost control measures to maximize profitability.
- Analyzes operational metrics to identify trends, implements process improvements and exceeds productivity goals.
- Drives quality assurance initiatives to evaluate patient satisfactions and clinical outcomes.
- Collaborates with senior leadership on strategic initiatives, including new clinic or program startups and service expansions.
Operations Manager
Novant Health Heart & Vascular Institute- Cardiology
04.2016 - 05.2024
- Manages daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Develops and implements strategies to improve patient access, satisfaction and care quality.
- Spearheaded and implemented new projects to expand scope of engagement.
- Recruits, hires and trains admin staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Develops and updates policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Business Office Coordinator
Cape Fear Heart Associates
04.2011 - 04.2016
- Supervisor for scheduling department.
- Oversaw appointment scheduling and itinerary coordination for Physicians, APPS and patients.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Hired, managed, developed and trained staff, established and monitored goals.
- Delivered performance reviews, recommending additional training or advancements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Authorization Specialist / Credentialing Specialist
Wilmington Cardiology
04.2007 - 04.2010
- Reviewed criteria needed for different insurance programs and obtained authorization if needed for testing and procedures.
- Kept records of patients' approved testing and authorization.
- Facilitated information and resource exchanges with external agencies to process Physician / APP Credentialing.
- Assisted Physicians and APPs with accurate eligibility form, application and document completion.
- Updated Physician / APP accounts with new information and verified data for the Medical Staff Office.
Front Desk Receptionist
Wilmington Cardiology
10.2006 - 04.2007
- Front Desk check out for a busy Cardiology office.
- Appointment scheduler for new, established, and post operative patients, mainly return appointments and special testing such as MRI and CTs.
- CPT and ICD-9 Coding, Copay, and small balance collections.
- Responsible for daily balancing procedures.
- Prior roles available upon request
Education
Bachelor of Science - Health Care Administration
Western Governors University
Salt Lake City, UT12.2026
No Degree - Surgical Technology
Miller Motte Technical College
01.2002
High School Diploma - undefined
John T Hoggard High School
01.1996
Skills
- Leadership
- Multi-Site Operations
- Planning and Implementation
- Process Improvement
- Data Evaluation
- Recruiting and Hiring
- Quality Assurance and Control
- Performance Monitoring and Evaluation
- Staff Development
- Project management
- Financial administration
- Budgeting expertise
Timeline
Assistant Director
Novant Health Heart & Vascular Institute- Cardiology
05.2024 - Current
Operations Manager
Novant Health Heart & Vascular Institute- Cardiology
04.2016 - 05.2024
Business Office Coordinator
Cape Fear Heart Associates
04.2011 - 04.2016
Authorization Specialist / Credentialing Specialist
Wilmington Cardiology
04.2007 - 04.2010
Front Desk Receptionist
Wilmington Cardiology
10.2006 - 04.2007
No Degree - Surgical Technology
Miller Motte Technical College
High School Diploma - undefined
John T Hoggard High School
Bachelor of Science - Health Care Administration
Western Governors University
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