Allison Wurtz
Camas
Summary
Empathetic and detail-oriented personal care aide with a proven ability to provide emotional support and assist clients with daily living activities. Known for strong active listening and time management skills, contributing to improved client outcomes.
Overview
4
4
years of professional experience
Work History
Personal Care Aide
Elara Caring
Jackson
06.2024 - 01.2025
- Assisted clients with daily living activities and personal hygiene tasks.
- Provided companionship and emotional support to enhance client well-being.
- Monitored client health and reported changes to healthcare professionals.
- Prepared nutritious meals according to dietary restrictions and preferences.
- Administered medication as prescribed by healthcare providers for client safety.
- Maintained a clean and safe living environment for clients at all times.
- Communicated effectively with families regarding client needs and care updates.
- Supported mobility by assisting clients with walking, transfers, and positioning.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Improved patient outlook and daily living through compassionate care.
To-Go Specialist
Carrabba's Italian Grill
Kalamazoo
12.2023 - 06.2024
- Prepared and packaged to-go orders for timely customer pickup.
- Communicated order details clearly with kitchen staff and front-of-house team.
- Maintained cleanliness and organization in the to-go area during service hours.
- Assisted customers with menu selections and special requests for takeout..
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Collaborated with team members to streamline the order fulfillment process.
- Monitored inventory levels of to-go supplies and alerted management as needed.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Managed the phones and efficiently took orders while assisting with all special requests and questions
Cashier/Grill/Chill Crew Member
Dairy Queen Grill & Chill
Marshall
12.2022 - 11.2023
- Processed customer orders efficiently at a popular fast-food restaurant.
- Maintained accurate cash register operations during busy service hours.
- Handled cash, credit, and gift card transactions securely and accurately.
- Collaborated with team members to ensure timely food preparation and service.
- Maintained cleanliness and organization of the front counter area consistently.
- Resolved customer inquiries and concerns with professionalism and care.
- Trained new cashiers on register systems and customer service protocols effectively.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Operated the Grill and Chill sections when needed to help prepare food and ice cream as well as operating the drive thru or front lobby and making sure customers get their orders in a timely fashion
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Server/Restaurant Hostess
Free Range Pancake House
Marshall
06.2021 - 12.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Processed customer orders accurately and efficiently using POS system.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and managed tips responsibly.
- Upsold daily specials and promoted new menu items effectively.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
Education
High School Diploma -
Marshall High School
Marshall, MI05-2023
Skills
- Customer relationship management
- Client communication
- Order accuracy verification
- Team collaboration
- Problem solving
- Active listening
- Emotional support
- Time management
- Conflict resolution
- Client documentation
- Compassionate client care
Languages
Spanish
Limited
Timeline
Personal Care Aide
Elara Caring
06.2024 - 01.2025
To-Go Specialist
Carrabba's Italian Grill
12.2023 - 06.2024
Cashier/Grill/Chill Crew Member
Dairy Queen Grill & Chill
12.2022 - 11.2023
Server/Restaurant Hostess
Free Range Pancake House
06.2021 - 12.2022
High School Diploma -
Marshall High School