Allison Zahory
Ruther Glen,VA
Summary
Dynamic Internal Sales Representative with proven expertise at Kaeser Compressors Inc. Skilled in CRM and effective communication, I excel in order processing and customer engagement, ensuring seamless operations and enhanced client satisfaction. Recognized for attention to detail and task prioritization, I consistently drive sales success and support team objectives.
Overview
13
13
years of professional experience
Work History
Internal Sales Representative
Kaeser Compressors Inc
05.2022 - Current
- Support sales follow-up activities including requesting quotations and proposals per Territory Manager direction.
- Review, submit and track equipment orders and maintain communication with customer through delivery.
- Track leads and update leads with perennate notes accordingly.
- Assist customers with part orders, which may include part ID. Requesting quotes on the customer's behalf for parts orders.
- Assist Territory Managers as needed in other functions.
Warranty Processing Specialist
Kaeser Compressors Inc
11.2020 - 05.2022
- Review and process warranty and airend exchange claims.
- Identify and resolve discrepancies with distributors and branch staff associated with warranty claim processing.
- Prepare and maintain claim status reports for management, distributors and branches.
- Support future safety improvement initiatives by identifying and reporting failure information to management.
- Specific duties including updating and administrate 5-year warranty tracking for outstanding purchase of maintenance kits and lubricant sampling.
- Manage and report compliance issues with extended warranty requirements.
- Process and attaching oil sample reports and startup documents.
- Distribute oil analysis report to branches and distributors.
- Responsible for learning and following all applicable procedures and work instructions relating to the Company's quality and environmental system.
- Performs all other duties assigned by the Manager.
Purchasing Specialist
Kaeser Compressors Inc
07.2017 - 11.2020
- Maintained consistent email communication with branches and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained documentation for all purchases.
- Accepted and processed supply requests from staff, and placed orders per procedures.
Order Management Specialist
Kaeser Compressors, Inc
08.2012 - 07.2017
- Assisting our nationwide branches and their customers to enter and manage equipment and parts sales orders. Provide top notch customer service to insure our customers have the best possible compressed air system available.
- Assist customers with part order questions and part ID.
- Communicate with branches regarding equipment orders that are coming from overseas. Making sure they are aware of any delays and or shipping issues.
- Communicate with other departments to ensure orders are processing through the system smoothly.
Education
T.C. Williams Senior High School
Alexandria, VASkills
- CRM proficiency
- Email etiquette
- Upselling strategies
- Cold calling expertise
- Order processing
- Effective communication
- Attention to detail
- Task prioritization
- Time management
- SAP proficiency
Timeline
Internal Sales Representative
Kaeser Compressors Inc
05.2022 - Current
Warranty Processing Specialist
Kaeser Compressors Inc
11.2020 - 05.2022
Purchasing Specialist
Kaeser Compressors Inc
07.2017 - 11.2020
Order Management Specialist
Kaeser Compressors, Inc
08.2012 - 07.2017
T.C. Williams Senior High School
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