Allison Zemanek
Asheville,NC
Summary
Dynamic leader with a proven track record at The Outreach Team, adept in strategic planning and team management. Excelled in enhancing team performance and organizational management, contributing significantly to company objectives. Skilled in Microsoft Office and fostering employee growth, demonstrating exceptional leadership abilities and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrator
Asheville Massage & Bodywork/Massage on Wheels
Asheville, NC
02.2025 - Current
- Maintained customer confidence and protected operations by keeping information confidential.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Greeted visitors warmly upon arrival at the office premises.
- Implemented quality control measures to uphold company standards.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Filtered emails based on importance and escalated issues to leadership.
- Reviewed completed work to verify consistency, quality, and conformance.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Coordinated and managed daily administrative operations of the office.
- Processed invoices on a timely basis according to established procedures.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Created memos, letters and other documents, fostering internal and external communication.
- Organized and maintained filing systems, including electronic databases and records.
- Coordinated meetings, conferences and travel arrangements for staff members.
Lead Director
The Outreach Team
Rocky Mount, NC
10.2024 - 11.2024
- As the Lead Director, I was responsible for overseeing and managing a team of 20 individuals, including one Deputy Director.
- My role encompassed a broad range of leadership tasks, from driving team goals and strategy to fostering a positive, productive staff culture.
- I led regular meetings to ensure alignment with organizational objectives, provided clear communication, and facilitated problem-solving across departments.
- I played an integral part in hiring and performance management, including staff training, evaluations, and decisions regarding promotions or terminations.
- In addition to overseeing day-to-day operations, I ensured that staff were equipped with the necessary skills and resources to excel in their roles.
- I was committed to maintaining a high standard of performance, developing strong team dynamics, and ensuring the continuous professional growth of my team members.
- By driving both team and individual goals, I successfully contributed to the achievement of company success by enforcing DEI standards
- Part of a company-wide knock goal of 1.225 million doors, and a regional knock goal of 14,000 doors.
Admin Director
The Outreach Team
Asheville, NC
06.2024 - 10.2024
- I oversee administrative systems in the Asheville office, ensuring consistent operations and compliance with company-wide policies.
- I lead orientation sessions and manage onboarding initiatives for new hires, fostering seamless integration into the workforce.
- In addition, I manage and audit payroll processes, ensuring accuracy, and resolving discrepancies promptly.
- I also supervise data entry workflows, identifying and correcting errors to maintain data integrity.
- My approach emphasizes fostering a positive and collaborative work environment, while ensuring the smooth execution of daily operations.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Interpreted company policies and procedures for employees at all levels of the organization.
- Monitored office supplies to replenish needed inventory before depletion.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
Server/Bartender/Hostess/Banquet Server/Turn Attendant
Country Club of Asheville
Asheville, NC
05.2021 - 06.2024
- Answering phones, serving tables, working with club members, taking orders, making drinks (alcoholic or non-alcoholic), inventory, making sandwiches and wraps, promptly delivering food and beverage products, training new employees, running food, cleaning, and coming up with specials for the week at the turn house.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Assisted in training new servers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Addressed complaints to kitchen staff and served replacement items.
- Garnished dishes and beverages to serve visually appealing menu items.
- Upheld high standards of sanitation in accordance with health department regulations.
Customer Service Representative
Brother Wolf Animal Rescue
Asheville, NC
09.2022 - 11.2022
- Assisted customers with a warm and professional attitude, handled emails, inbound calls, and outbound calls, managed customer accounts, operated the cash drawer, took inventory, performed data entry for customer information and orders in the ShelterLuv system, helped with animal adoptions, and answered questions about and explained veterinary medical procedures.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Updated databases with new and modified customer data.
Hostess
Ruth's Chris Steak House
Asheville, NC
09.2020 - 07.2021
- Answering phones, taking reservations, making gift cards, seating tables, working with the general public, confirming reservations, seating tables within an allotted time, training new employees, cash handling, slight bookkeeping, working with the POS, seating chart arrangement, and working with servers to make the dining experience spectacular.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Informed patrons of specialties and features.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Accurately recorded customer information into reservation system.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assigned patrons to suitable tables according to server rotation.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Demonstrated strong interpersonal skills when interacting with customers.
- Took reservations from patrons by phone or online.
Server/Hostess
Cheddar's Scratch Kitchen
Asheville, NC
07.2019 - 09.2020
- Serving tables, running side work, seating guests, answering phones, taking orders, applying wait times, executing proper wait times to not overwhelm the kitchen, running food, pre-bussing tables, working with the general public, and slight cleaning.
- Monitored dining room for cleanliness and proper set-up at all times.
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained records of transactions made during shift as required by law or company policy.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Upheld high standards of sanitation in accordance with health department regulations.
- Operated POS terminals to input orders, split bills and calculate totals.
Server/Hostess
Maria's Italian Eatery
South Haven, MI
06.2017 - 08.2018
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared drinks according to standard recipes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Monitored dining room for cleanliness and proper set-up at all times.
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Took orders from customers accurately and in a timely manner.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained records of transactions made during shift as required by law or company policy.
- Trained new employees to perform duties.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted guests and provided menus.
- Assisted in training new servers.
Art Instructor/ Office Assistant
South Haven Center for the Arts
South Haven, MI
06.2016 - 08.2018
- Teaching kids ages 7-12 summer arts and crafts, organizing supplies, creating lesson plans, doing general office work such as sending out emails, answering phone calls, and cashing out those who bought an art piece.
- Gallery experience.
- Prepared and delivered lectures to students on art fundamentals.
- Led hands-on projects in painting, sculpture, and digital art, enhancing students' creative skills.
- Developed interesting course plans to meet academic, intellectual and social needs of students.
- Implemented safety protocols for the use of art materials and equipment.
- Created a positive learning environment by providing individualized instruction to meet the needs of each student.
- Managed student behavior in classroom with appropriate behavior strategies.
- Developed lesson plans to teach course materials according to schedule.
- Organized storage areas and controlled use of materials, equipment and tools to prevent loss or waste.
- Instructed students on proper care and use of art tools and equipment.
- Collaborated with parents to support students' artistic interests and academic progress.
- Demonstrated painting and drawing techniques to classes of up to 25 students.
- Fostered a culture of respect, creativity, and collaboration among students.
- Created positive educational climate to promote student learning.
Education
Bachelor's degree - Political Science
University of North Carolina at Asheville
Asheville, NC08.2022
Skills
- Operating systems
- Presentation Skills
- Documentation review
- Bartending
- Windows
- Microsoft Office
- Research
- Writing Skills
- Google Suite
- Mac OS
- Strategic Planning
- Serving
- Busser
- Performance Management
- Google Docs
- Quality Assurance
- Experience with Children
- Food Service
- Organizational Management
- Team Management
- Banquet Experience
- Proofreading
- Training & Development
- Cash register
- Office Experience
- Serving Experience
- Customer Service
- Cash Handling
- Host/Hostess
- Restaurant experience
- Events management
- Leadership Abilities
- Employee Orientation
- Cold calling
- Festival Experience
- Gallery Experience
- Organizational Skills
- Payroll
Certification
- ServSafe Food Handler, 01/01/24, 01/31/27
- Sexual Harassment Training 06/10/24 - 06/10/25
Affiliations
- Classically trained double-bassist playing with the Blue Ridge Orchestra
- Avid reader
- Strong communication skills
Timeline
Office Administrator
Asheville Massage & Bodywork/Massage on Wheels
02.2025 - Current
Lead Director
The Outreach Team
10.2024 - 11.2024
Admin Director
The Outreach Team
06.2024 - 10.2024
Customer Service Representative
Brother Wolf Animal Rescue
09.2022 - 11.2022
Server/Bartender/Hostess/Banquet Server/Turn Attendant
Country Club of Asheville
05.2021 - 06.2024
Hostess
Ruth's Chris Steak House
09.2020 - 07.2021
Server/Hostess
Cheddar's Scratch Kitchen
07.2019 - 09.2020
Server/Hostess
Maria's Italian Eatery
06.2017 - 08.2018
Art Instructor/ Office Assistant
South Haven Center for the Arts
06.2016 - 08.2018
Bachelor's degree - Political Science
University of North Carolina at Asheville
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