Allison Bynum
Houston,TX
Summary
Highly motivated Operations Manager with a keen eye for detail seeking a position, either remotely or in-person. Demonstrated success in effectively managing operations and ensuring a seamless workflow. Possesses the skills and expertise necessary to excel in this role. Strong organizational abilities coupled with exceptional problem-solving skills enable efficient handling of multiple tasks and prioritization of responsibilities. Committed to delivering exceptional administrative support and contributing to the overall success of the team.
Overview
8
8
years of professional experience
Work History
Operation Manager
CUSP BEHAVIORAL HEALTH (THE OUTCOMES PLACE ABA THERAPY)
01.2021 - 08.2024
- Directed the day-to-day operations of the organization, manage client billing, staff payroll, and general reporting, verify insurance eligibility, and ensure effective communication with care management professionals.
- Oversaw a team of therapists, administrative staff, and support personnel, including hiring, training, scheduling, and performance evaluations to maintain high standards of care.
- Managed patient intake, scheduling, and treatment planning, optimizing resource allocation to meet the needs of children and families receiving ABA services.
- Developed and managed clinic budgets, tracked expenses, and ensured cost-effective operations, while also maintaining profitability and meeting financial goals.
- Supervised the billing department, ensuring timely and accurate processing of insurance claims, authorizations, and payments for ABA therapy services.
- Successfully increased the company’s revenue by 50% through effective KPI management and a refined client onboarding process, driving sustained business growth and customer satisfaction.
City Secretary
CITY OF PRAIRIE VIEW
07.2019 - 01.2021
- Managed official records, ordinances, resolutions, and minutes of city council meetings, ensuring compliance with municipal, state, and federal laws.
- Organized city elections, prepared election notices, and served as the primary contact for voters and candidates, ensuring the accurate reporting of election results.
- Scheduled, prepared agendas, and documented minutes for city council and other committee meetings, ensuring compliance with open meetings laws.
- Developed and implemented records retention schedules, overseeing the proper archiving and destruction of documents as per statutory guidelines.
- Assisted in the preparation of the city's budget and managed departmental expenses within approved financial guidelines.
Administrative Assistant
HOUSTON INDEPENDENT SCHOOL DISTRICT
10.2016 - 07.2019
- Provided comprehensive administrative support to the Health and Human Services department, including managing correspondence, scheduling meetings, and maintaining departmental records.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Acted as a liaison between the department, school staff, parents, and external health service providers, ensuring smooth communication and timely dissemination of important health information.
- Assisted in coordinating health programs, screenings, and wellness initiatives for students and staff, contributing to the overall health and well-being of the school community.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Science in Business Administration -
Strayer University
Houston, TX05.2018
Skills
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Proficient in calendar management and scheduling
- Strong customer service skills
- Strong written and verbal skills
- Excellent organizational skills with the ability to execute work effectively and independently
- Highly self-motivated, with a strong work ethic and a commitment to providing the highest quality of administrative support and customer service
- Exercise the highest level of discretion and adhere strictly to confidentiality protocols
- Experienced in the use of Practice Management Software
- High familiarity with health care and credentialing industries
- Policy and Procedure Creation and Implementation
- Completes thorough and accurate documentation
- Exceptional grasp of ABA eligibility, benefits verification, and prior authorizations
Assessments
Administrative assistant/receptionist, Proficient, 07/01/24, Using basic scheduling and organizational skills in an office setting
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Operation Manager
CUSP BEHAVIORAL HEALTH (THE OUTCOMES PLACE ABA THERAPY)
01.2021 - 08.2024
City Secretary
CITY OF PRAIRIE VIEW
07.2019 - 01.2021
Administrative Assistant
HOUSTON INDEPENDENT SCHOOL DISTRICT
10.2016 - 07.2019
Bachelor of Science in Business Administration -
Strayer University
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