Allison (AJ) Hunt
Oklahoma City,OK
Summary
Proven leader with extensive experience at The Peak Dispensaries, excelling in operations management and staff training. Spearheaded initiatives that significantly enhanced operational efficiency and brand awareness, achieving higher employee retention through innovative development programs. Skilled in multi-unit management and continuous improvements, adept at driving growth and optimizing inventory control.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Area Director
The Peak Dispensaries
08.2022 - Current
- Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
- Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
- Developed comprehensive training programs for employees to enhance skills development and career progression opportunities.
- Increased awareness of our brand by advertising on social media platforms, offering contests and giveaways and utilizing paid social ads, boosting overall sales.
- Reduced operational costs through careful budget management and resource allocation optimization.
- Initiated company-wide training program to improve operations and reduce turnover.
- Implemented and trained employees on a new POS system.
- Conducted routine inspections to check quality and compliance with established specifications.
- Planned sequence of operations and established schedule.
- Oversaw compliance for all stores.
- Processed orders and issued documentation.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Lead weekly GM meetings as well as interacting daily with employees at all stores to establish rapport and fix any issues that arise.
- Handled all firing that arose.
- Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
General Manager
The Peak Dispensaries
07.2020 - 08.2022
- Set up and opened two new locations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends and competitor activities to create competitive advantages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Assistant Manager
The Peak Dispensaries
02.2020 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Mentored team members to enhance professional development and accountability in workplace.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Budtender
The Peak Dispensaries
08.2019 - 02.2020
- Checked guests' IDs and Medical Cards for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flower, concentrates, edibles, tinctures, merch & more in a fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, and fostering an inclusive environment that encouraged return visits.
- Participated in the set-up and organization of our new locations.
- Answered questions about medicinal uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Prioritized helping customers over completing other routine tasks in store.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed high volumes of cash in a brand-new industry.
- Implemented creative merchandising techniques for cannabis displays, highlighting featured products effectively to boost sales performance.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
Education
University of Arkansas
Fayetteville, AR 08.2016 - 05.2018
University of Central Oklahoma
Edmond, OK 01.2019 - 05.2019
Skills
Staff Training and Development
Team Management
Operations Management
Technical skills
Multi-unit management
Operational Efficiency
Documentation skills
Safety Management
Continuous improvements
Inventory Control
Project Management
Brand Awareness
Timeline
Area Director
The Peak Dispensaries
08.2022 - Current
General Manager
The Peak Dispensaries
07.2020 - 08.2022
Assistant Manager
The Peak Dispensaries
02.2020 - 07.2020
Budtender
The Peak Dispensaries
08.2019 - 02.2020
University of Central Oklahoma
01.2019 - 05.2019
University of Arkansas
08.2016 - 05.2018
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