Allison (Ally) Lagakis
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams and successfully closing deals to grow the companies revenue while maintaining exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Manager
Coastal Marinas
10.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Organized promotional events and interacted with community to increase sales volume.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Front of House & Bar Manager
Butcher & Bee
11.2020 - 10.2021
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Managed bar and wait staff and directed hiring program.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained highest standards for beverage quality and service.
Assistant General Manager & Beverage Director
Goat. Sheep. Cow North
10.2019 - 03.2020
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
Fine Dining Server
Maison
03.2019 - 10.2019
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Fine Dining Server
Purlieu
11.2017 - 03.2019
Fine Dining Server
The Ordinary
07.2015 - 11.2017
Fine Dining Server
Edmund's Oast
03.2013 - 06.2015
Education
No Degree -
College of Charleston
Charleston, SCHigh School Diploma -
South Pointe High School
Rock Hill, SC05.2009
Skills
- Pipeline Management
- Client Relationship Management
- SEO
- Market Research
- Lead Generation
- Account Management
- Sales Operation
- Customer Service
- CRM Software & Development
- Building workflows
- Positive and Upbeat
- Verbal and Written Communication
- Marketing
- Sales Team Training
Certification
Sustainable Agriculture
Timeline
Sales Manager
Coastal Marinas
10.2021 - Current
Front of House & Bar Manager
Butcher & Bee
11.2020 - 10.2021
Assistant General Manager & Beverage Director
Goat. Sheep. Cow North
10.2019 - 03.2020
Fine Dining Server
Maison
03.2019 - 10.2019
Fine Dining Server
Purlieu
11.2017 - 03.2019
Fine Dining Server
The Ordinary
07.2015 - 11.2017
Fine Dining Server
Edmund's Oast
03.2013 - 06.2015
No Degree -
College of Charleston
High School Diploma -
South Pointe High School