Highly-motivated, tech savvy employee with customer service, multitasking, and time management abilities. I have the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Allison “Ally” Wright
Easley,SC
Summary
Overview
8
years of professional experience
Work History
School District Of Pickens CountyEasley, SC
Special Education Teacher Assistant
12.2022 - 09.2024
Job overview
- Provide support to lead teacher by helping them prepare materials for activities or lessons.
- Help create a positive learning environment by encouraging students through positive reinforcement techniques.
- Maintain accurate records of student attendance, grades, behavior incidents, and other relevant information as requested by the teacher or administrator.
- Aid students in using restroom facilities.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Assist in the implementation of Individualized Education Plans (IEPs) for special needs students.
- Assist with the management of student behaviors in the classroom setting using de-escalation strategies.
Kelly Educational Staffing ServicesEasley, SC
Substitute Teacher
10.2022 - 12.2022
Job overview
- Maintained accurate records of student attendance and performance.
- Fostered a positive learning environment that promoted mutual respect.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Implemented classroom rules to maintain order and discipline.
- Provided notes and reports on school day activities to primary teacher.
Kohls Department StoreEasley, SC
Seasonal Customer Service Representative
11.2021 - 02.2022
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Promptly escalated customer concerns, issues, and requirements to maximize efficiency.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Tagged and tracked returned items for restocking.
Gibson Auto & Rv SalesGreenville, SC
Secretary/Title Clerk
08.2016 - 06.2019
Job overview
- Welcomed and directed guests effectively to their desired areas.
- Efficiently organized and documented paperwork involved in transferring vehicle ownership titles for various types of sales.
- Sustained up-to-date understanding of DMV title regulations for every state, facilitating the processing of compliant paperwork.
- Sought out discrepancies in titles, odometer readings, and power of attorney documents and implemented effective solutions.
- Verified confirmed lienholder payoff and collected necessary purchase funds to expedite title processing.
- Demonstrated attention to detail by effectively managing titling transactions and producing accurate monthly reports.
- Administered paperwork for buyers, offering detailed descriptions of vehicle warranties and extended service contracts.
- Maintained regular communications with clients to discuss and resolve issues.
- Collaborated with lending personnel to exchange title-related information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured efficient organization of paper and electronic documents through the implementation of an organized filing system.
- Implemented purchasing strategy to ensure availability of necessary supplies.
- Demonstrated strong communication skills by promptly handling telephone inquiries, directing callers appropriately, and recording detailed messages.
- Contributed to financial operations by handling tasks related to accounts receivable and payable.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
Visiting Angels Home CareGreenville, SC
Health Care Aide/Caregiver
09.2011 - 07.2014
Job overview
- Ensured a clean and well-organized environment to promote client happiness alongside safety measures.
- Improved patient outlook and daily living through compassionate care.
- Tracked and reported clients' progress based on observations and conversations.
- Built trusting relationships with patients, ensuring seamless delivery of high-quality care.
- Supported disabled individuals in attaining greater mobility and independence, while maintaining a constant focus on safety.
- Promoted healthy habits and overall wellness by assisting patients with grooming activities like shaving, bathing, and oral hygiene.
- Provided assistance to residents in their preparation for engaging in recreational and social events.
Education
Greenville Technical CollegeGreenville, SC
Associate of Applied Science from Paralegal Studies
05-2026
University Overview
- SC Career Pathways Scholorship Recipient
- Currently Enrolled
Pickens County Adult Learning CenterEasley, SC
ParaPro Assessment Certificate from Paraprofessional
11.2022
University Overview
Sullivan Learning CenterGreenville, SC
SC READY TO WORK WIN Certificate
03.2020
University Overview
- Scored PLATINUM CREDENTIALS
Greenville Technical CollegeGreenville, SC
Associate of Applied Science from Medical Laboratory Technology
12-2014
University Overview
- [Fall, 2013] - Dean's List
- Some College - No Degree
Sullivan Learning CenterGreenville, SC
GED
03.2013
University Overview
Skills
- Results-focused
- People skills
- Organization
- Time Management
- Stress Management
- Planning And Scheduling
- Office Administration
- Multi-Line Phone Systems
- Customer Service
- Payment posting
- Verbal and written communication
- Proficient in MS Office
- Legal writing
Timeline
Special Education Teacher Assistant
School District Of Pickens County
12.2022 - 09.2024
Substitute Teacher
Kelly Educational Staffing Services
10.2022 - 12.2022
Seasonal Customer Service Representative
Kohls Department Store
11.2021 - 02.2022
Secretary/Title Clerk
Gibson Auto & Rv Sales
08.2016 - 06.2019
Health Care Aide/Caregiver
Visiting Angels Home Care
09.2011 - 07.2014
Greenville Technical College
Associate of Applied Science from Paralegal Studies
Pickens County Adult Learning Center
ParaPro Assessment Certificate from Paraprofessional
Sullivan Learning Center
SC READY TO WORK WIN Certificate
Greenville Technical College
Associate of Applied Science from Medical Laboratory Technology
Sullivan Learning Center
GED
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