Allison Cohen

• Analyze and address denied pre-authorization cases by leveraging extensive knowledge of insurance processes and diabetes management
• Collaborate with Customer Technical Support (CTS) department to request out-of-warranty letters for inclusion in appeals, contributing to successful case outcomes
• Consistently maintained proactive communication with clients, Territory Managers, doctors' offices, insurance companies, and all relevant stakeholders to ensure that appeals were not only successfully submitted but also diligently followed up on for optimal resolution
• Developed appeals functions, policies and procedures and documentation

• Managed over 50 customer calls per day
• Collaborated with colleagues to create standardized templates, ensuring consistency in verbiage and formatting across team's communications with customers.
• Demonstrated exceptional customer service skills by building strong rapport with clients, fostering comfortable and approachable environment on calls, and offering assistance beyond immediate renewal process.
• Ensured customers had all necessary contact information and reassurance of ongoing support for any questions or concerns.
• Assisted customers in qualifying for purchase of new insulin pumps through both inbound and outbound calls

Team Project | Bill-Splitting Feature | August 2022

• Collaborated with team of designers to develop and implement split payment feature, including bill splitting, group transaction charges, and bill pay
• Conducted competitive analysis and created user flows, wireframes, and cohesive visual design using Figma
• Collaborated on creation of icons, buttons, and overall brand guide

Team Project | Design For Good | June- July 2022

• Led end-to-end design process for native web application, involving research, low-fidelity wireframe design, user testing, and high-fidelity visual design
• Conducted competitive analysis, distributed surveys, and conducted user interviews to gather insights to apply towards future design decisions
• Presented findings, recommendations, and design solutions to stakeholders, demonstrating user-centric approach.

UI Patterns | Mt. Woodson Golf Club Website | March 2022

• Redesigned website to adhere to Neilsen Norman's 10 Usability Heuristics for UI Design, applying design patterns while infusing unique and aesthetically pleasing visual design
• Created mobile app screens for scheduled tee times and lessons, ensuring seamless user experience
• Presented redesign to client, receiving positive feedback for color choice, visual balance, and illustrative icons that enhanced overall user experience