Allison Cook
Greenville,SC
Summary
Results-driven Senior Business Systems Analyst/Product Owner with over 25 years of experience in the information technology and services market.
Overview
26
26
years of professional experience
Work History
Senior Business Analyst
Illumifin
05.2017 - Current
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Boosted company productivity and customer satisfaction by streamlining or eliminating inefficient processes.
- Optimized management roles, facilitated communication and adjusted culture to be more open and productive.
- Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve productivity.
- Diminished project gaps to facilitate smooth inventory workflow while reducing task duplication.
- Identified key growth and contribution opportunities for business.
- Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
- Managed pre-production and production product deployments.
- Identified, addressed and either resolved or escalated project issues.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Updated project plans based on changing objectives, specifications and staff availability.
- Tracked costs and expenses and assessed closely against original project budget.
Business Analyst
Canal Insurance Company
04.2008 - 05.2017
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Pinpointed inefficiencies in business processes and recommended improved policies.
- Analyzed businesses to determine financial impact of potential investments to support risk assessment.
- Diminished project gaps to facilitate smooth inventory workflow while reducing task duplication.
- Identified key growth and contribution opportunities for business.
- Reduced organizational operating costs by streamlining processes.
- Analyzed business requirements and made suggestions regarding appropriate technologies.
- Defined scope, budget and goal of new projects.
- Created user stories depending on the requirements and worked through to ensure it was deployed in timely fashion.
- Create a strenuous patient process from start of a patient journey until patient finished services.
Business Analyst and Quality Assurance Analyst
IBM (formerly Genelco, Navisys, RBC/Liberty Life)
04.1998 - 09.2008
Actuarial Business Analyst
IBM (Formerly Genelco, Navisys, RBC/Liberty Life)
09.2004 - 04.2008
- Worked with cross-functional resources (marketing, HR, IT, Agency building) to implement direct marketing programs to increase customer base.
- Streamlined operational efficiencies, gathering requirements to facilitate on-time, under-budget corporate transitions.
- Analyzed businesses to determine financial impact of potential investments to support risk assessment.
- Identified key growth and contribution opportunities for business.
- Defined scope, budget and goal of new projects.
- Participated in valuation and pricing of contracts and services, collaborating with Budgeting to incorporate estimates of cost of product expenditures in provision of insurance office services.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Gathered requirements and needs of the different agencies to deliver a most efficient P&C office setup.
- Boosted company productivity and customer satisfaction by streamlining or eliminating inefficient processes.
Education
Bachelor of Science, Business Administration - Actuarial Science
Drake University
Des Moines, Iowa05.1992
Skills
- Atlassian Jira, Confluence
- Microsoft SQL
- Microsoft O365: Word, Excel, PowerPoint,
- Lucidchart, Muralco
Tools and Software:
Additional Skills:
Adaptive Methodologies: Agile, Wagile (Hybrid), and Waterfall software development methodologies
Strategic Business Analysis and Critical Thinking
Teamwork, Collaboration and Communication - cross fuctional Scrum teams, transparent communication with stakeholders (SLT, Ops, etc) during sprint planning and ceremoies
Learning Orientation: Willingness to adapt and learn new solutions
Project Management: Manages and prioritizes backlog items, including reporting, troubleshooting, and prioritizing bugs to support sprint planning
Training and Documentation Expertise
Subject Matter Expert???
Additional Information
CSPO
Society of Actuaries Exam, Exam 100
Fellow, Life Management Institute (FLMI)
Professional, Customer Service (PCS)
Associate, Insurance Agency Administration (AIAA)
Associate, Insurance Regulatory Compliance (AIRC)
Associate, Reinsurance Administration (ARA)
Associate, Annuity Products and Administration (AAPA)
Timeline
Senior Business Analyst
Illumifin
05.2017 - Current
Business Analyst
Canal Insurance Company
04.2008 - 05.2017
Actuarial Business Analyst
IBM (Formerly Genelco, Navisys, RBC/Liberty Life)
09.2004 - 04.2008
Business Analyst and Quality Assurance Analyst
IBM (formerly Genelco, Navisys, RBC/Liberty Life)
04.1998 - 09.2008
Bachelor of Science, Business Administration - Actuarial Science
Drake University
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