Hi, I’m
Allison Cox
Valdez,AK
I'll do whatever it takes to win games, whether It's sitting on a bench waving a towel, handing a cup of water to a teammate, or hitting the game-winning shot.
Kobe Bryant
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
years of professional experience
Work History
Valdez MHP
Assistant Manager
06.2023 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Valdez MHP
Maintenance Crew Member
04.2014 - Current
Job overview
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Trained new maintenance personnel to safely and properly use equipment and tools and apply best practices.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Properly handled, transported, and disposed of recycled materials.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Reported issues to property manager so effective resolutions could be put into place.
Kelly Deaton
Barista
04.2018 - 10.2021
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Valdez Convention And Visitor Bureau
Travel Ambassador
03.2017 - 08.2017
Job overview
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
- Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Collaborated with local media outlets to generate positive press coverage for key initiatives and events.
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
- Created educational programs for local youth, providing valuable career and life skills.
- Produced and distributed brochures, newsletters and press kits.
Education
University of Alaska AnchorageAnchorage, AK
Bachelors Of Art from Clinical Psychology
University Overview
- Relevant Coursework: Medical Terminology & Coding 101
Skills
- Recruiting and Interviewing
- Operations Management
- Business Administration
- Customer Relationship Management (CRM)
- Cost Control
- Product and Service Knowledge
- Microsoft applications
- Typing
- RentManager
- Quickbooks
- Valid Driver's License
- Inventory Management
- Verbal and Written Communication
- Team Leadership
- Efficient Precision
- Customer Satisfaction
- Issue Troubleshooting
- Member Support
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Valdez MHP
06.2023 - Current
Barista
Kelly Deaton
04.2018 - 10.2021
Travel Ambassador
Valdez Convention And Visitor Bureau
03.2017 - 08.2017
Maintenance Crew Member
Valdez MHP
04.2014 - Current
University of Alaska Anchorage
Bachelors Of Art from Clinical Psychology