Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
-Manage visitor access & control security measures
-Maintain detailed logs & utilize security equipment effectively
-Respond to incidents promptly & prepare reports as needed
-Oversee digital transition of physical charts, organizing & logging scan codes
-Provide administrative support by examining, scanning & distributing mail
-Assist development department by processing donation checks & recording contributions
-Spearheaded boutique hotel opening team operations
-Orchestrated sales blitz 2016 to promote hotel with local businesses
-Oversaw front desk duties for 114-room boutique hotel
-Developed blocks for weddings & corporate events
-Conducted site tours for potential customers
-Managed Expedia reconciliations & rate variance reports
-Contributed to weekend banquet events
-Procured retail items for hotel gift shop with local businesses
-Trained new staff on StayNTouch systems
-Coordinate business events, travel, and sales initiatives for managers & Owner/President
-Assist in Accounts Payable processing, credit card reconciliations and accounting data entry
-Develop & maintain mailing lists for digital newsletters
-Purchase office supplies, process payments and organize documents for CFO
-Process retail payments of craft beer and soda kegs and cases
-Managed incoming calls & handled customer inquires via phone & email
-Organization Skills
-Data Entry
-Customer Service
-Time Management
-Typing
-Phone Etiquette