Allison E. Sherman
Killeen,TX
Summary
Jack of all trades, adept at handling high-stress environments, and self-proficient. Always staying a conscientious professional with extensive experience advocating for the social and economic well-being of patients and their families. Skilled at providing guidance, support, and assistance. Strong communication and management skills and committed to inspiring a change in the veterinary field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Companion Protect
02.2023 - Current
- In February of 2023, I was offered a position as a case manager for Companion Protect
- Companion Protect is a third-party administrator as well as a pet insurance company of its own.
- This role required me to study and pass my Insurance Adjusters Exam within a week of starting at the company, which I was successful in doing
- At this time, I adjudicate veterinary claims all over the United States, from my home home office
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- This job is wonderful at teaching self-reliance and self-organization, on top of the legal requirements and state protocol for claims processing.
Owner/Operator
Cognitive Canines
03.2017 - Current
- Cognitive Canines
- In March 2017, I started my own independent company for dog and horse training, pet boarding, and pet sitting
- I completed Global K9 Solutions training certification later that same year and began training for dog sports, (e.g.: bite sports, agility, dock-diving, rally, and more.) The company is now operating in three states.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Evaluated animals to determine temperaments, abilities, and aptitude for training.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
- Educated owners about the benefits of specialized therapy training.
- Modified undesirable behaviors with the use of successful and safe behavior modification techniques.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers.
- Used knowledge of market trends to create value-added solutions resulting in a significant increase in revenues.
Emergency Veterinary Technician
Animal Emergency Center of Temple
08.2021 - 12.2022
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
- Assisted in the preparation and administration of anesthesia for surgical processes.
- Interacted with clients regarding animal health, questions, and concerns, and education on treatment protocol and general procedures.
- Maintained detailed records of animal health care and diagnostic treatments.
- Performed fecal examinations, urinalysis, and bloodwork.
- Trained and mentored other LVT staff.
Lead Veterinary Technician
Sinton Veterinary Hospital
03.2021 - 09.2021
- Restrained animals to protect veterinarians from potential harm.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining the best treatment plans.
- Educated clients on nutrition, preventive health, and other animal care.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Performed dental cleanings using an ultrasonic scaler.
- Administered vaccinations to a variety of animal species.
- Trained and mentored other LVT staff.
- Designed and created client education materials and marketing materials for hospital service, as well as training materials for the current staff.
Veterinary Technician
Animal Hospital of Padre Island
08.2018 - 05.2021
- Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assisted veterinarian with wound treatment, administration of vaccines and operations.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administered medications to animals in treatment and documented changes in condition.
- Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Supported clinic operations and coordinated staff schedules.
- Handled hospital inventory and tracking.
Data and Marketing Analyst, Data and Marketing
Directions In Research
05.2018 - 01.2019
- Analyst for a high-volume marketing company called Directions in Research
- This employer had requirements for staff to make a minimum number of successful calls every hour
- I was recognized for my ability to manage large groups and was quickly promoted to shift lead at 19 years old
- I learned a lot in this position, and it was a refreshing change of pace and taught me how to communicate quickly and effectively.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Completed in-depth reviews of market conditions and customer preferences.
- Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans.
- Analyzed third-party data and investigated new growth opportunities.
- Initiated market research studies and analyzed findings.
- Onboarded new team members and coached personnel in marketing tasks.
- Monitored user behavior and lead generation.
- Executed plans and initiatives to increase efficiency.
Veterinary Surgical Technician
People Assisting Animal Control
05.2018 - 12.2018
- I was the lead surgical technician at People Assisting Animal Control or, “P.A.A.C.” which is a high-volume spay and neuter clinic and low-cost general wellness hospital
- With moderate prior knowledge, I was promoted from surgical assistant to lead within 2 months of my hire date
- Some of my daily tasks included drug book, daily surgery schedule, induction, surgical prep, monitoring/assisting, and much more.
- Restrained animals to protect veterinarians from potential harm.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administer medications, vaccines, and treatments as instructed by the veterinarian.
- Collected and prepared specimens for laboratory testing.
- Maintained detailed records of animal health care and diagnostic treatments.
- Assisted in the preparation and administration of anesthesia for surgical processes.
- Educated clients on nutrition, preventive health, and other animal care.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
Barn Manager
Skrobarcyzk Ranches
09.2017 - 05.2018
- I was the manager and trainer of Skrobarcyzk Ranches
- I managed a staff and equestrian team of 15-20, while also maintaining grounds, records, schedules, and payroll and training our horses.
- Scheduled veterinary appointments for vaccinations and other wellness needs to maintain up-to-date records on horse immunizations.
- Trained and supervised 15-30 barn workers in animal care procedures, maintenance duties, and safety precautions.
- Developed and maintained improved practices in feeding, housing, and sanitation to prevent the spreading of disease.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules, and monitored performance.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Trainer and Team Manager
Seger Sport Horses
06.2017 - 10.2017
- Coordinated team collaboration to share ideas and build best practices with the horses and competitions.
- Worked with ranch hands to clean stables and riding areas.
- Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians.
- Inspected, prepared, cleaned, disinfected, and maintained comfortable horse stable and enclosures.
- Rode horses in training sessions and provided feedback on-track performance.
- Prepared horses for specific competitions or tasks.
- Scheduled farrier and vet appointments regularly.
- Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining the knowledge and skills of more advanced riders.
- Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form, and skills.
- Rode horses to meet required pace or timed work and executed jump-outs to develop skills and compliance of individual animals.
- Directed other horse trainers and stable hands to complete training and maintenance tasks requested by owners or needing urgent attention.
- Monitored horse's health and statuses before races or competitions.
- Taught students show jumping, eventing and dressage, drilling techniques, and driving improvement through constructive criticism.
- Monitored animal health, attention, and behavior during training sessions.
Education
Bachelor of Science - Veterinary Technology
Penn Foster Career School
Scranton, PA05.2024
No Degree - Insurance
AdjusterPro
Online02.2023
No Degree - Dog Training
Global K9 Solutions
Somerset, TX01.2017
Skills
- Treatment Planning
- Assessing Patients
- Recruitment
- Program Eligibility
- Operational Standards
- Patient Intervention
- Case Management Tracking
- Verbal and Written Communication
- Team Meetings
- Documentation
- Medical Triage
- Patient Management
- Patient Assessments
Certification
- Licensed Insurance Adjuster
- Licensed Dog Trainer
- First Aid/First Responder Certified
Languages
German
Limited Working
French
Elementary
Timeline
Case Manager
Companion Protect
02.2023 - Current
Emergency Veterinary Technician
Animal Emergency Center of Temple
08.2021 - 12.2022
Lead Veterinary Technician
Sinton Veterinary Hospital
03.2021 - 09.2021
Veterinary Technician
Animal Hospital of Padre Island
08.2018 - 05.2021
Data and Marketing Analyst, Data and Marketing
Directions In Research
05.2018 - 01.2019
Veterinary Surgical Technician
People Assisting Animal Control
05.2018 - 12.2018
Barn Manager
Skrobarcyzk Ranches
09.2017 - 05.2018
Trainer and Team Manager
Seger Sport Horses
06.2017 - 10.2017
Owner/Operator
Cognitive Canines
03.2017 - Current
Bachelor of Science - Veterinary Technology
Penn Foster Career School
No Degree - Insurance
AdjusterPro
No Degree - Dog Training
Global K9 Solutions
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