Allison Francese Lopez
Customer Service Specialist Supervisor
Elgin,TX
Summary
Highly experienced and motivated professional who is able to effectively achieve and outpace company expectations. A self starter with a versatile skill set with experience in several arenas. Over 30 years of experience as an effective leader and team player who remains focused, hard working and able to troubleshoot complex situations to get the job done in an efficient and cost saving manner.
Overview
37
37
years of professional experience
Work History
Customer Service Specialist
Amazon
Remote, TX
04.2019 - Current
- 2021 - Present - Concession Abuse Prevention Supervisor
- Exemplifies Amazon customer service mission statement by using operation expertise and problem solving skills to assist CAP Agents assist customer base by advising the use of the appropriate polices to resolve escalated contacts and deep diving to get to the root cause of the customers issues while protecting Amazon from repeat concessions abuse
- Maintain high level of knowledge of CS and CAP resources, tools and specific operational procedures
- Maintain constant availability to CAP agents and escalated customer contact through phone, chat and email
- Displays positive work ethic, strong interpersonal skills, adherence to company policies and commitment to excellent customer service.
- 2020 -2021 - DART Supervisor
- 2020 - Account Change Customer Service Specialist
- 2019 - 2020 - Customer Service Specialist - Locker Team
- 2019 - Seasonal Retail Customer Service Specialist
Short Sale Negotiator / Owner
Independent Contractor
Elgin, TX
03.2009 - Current
- As needed consultant
- Consults with licensed real estate agent across the country to assess needs and propose optimal solutions for their clients specialized transactions
- Negotiated with financial institutions to settle on the current value of the home vs the higher mortgage balance to prevent foreclosure bankruptcy for the agents clients
Managing Optician
Vision Source Austin
Austin, TX
02.2017 - 03.2020
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing
- Submitted patient insurance forms and managed simple bookkeeping
- Verified finished lenses ground to prescription specifications
Personal/Business Assistant
Kiligray Home Developers
Austin, TX
03.2017 - 03.2019
- Processed payroll documents for proper payment and deductions as well as recordkeeping.
- Entered invoice and payment information into database, maintaining strict security protocols to minimize unauthorized party access.
- Managed productivity with well-coordinated scheduling, task prioritization and process streamlining.
Administrative Assistant
Delaware North
Austin, TX
02.2016 - 04.2018
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
- Tracked and submitted employee timesheets to prepare for payroll processing.
Owner / Operator
Primo's Family Diner
Windham, NY
03.2001 - 12.2008
Managing Optician
Hudson Valley Optical
Poughkeepsie, NY
05.1993 - 09.1996
Apprentice Optician
Sterling Optical
Wappingers Falls, NY
01.1991 - 05.1993
Customer Service Representative
Pawling Savings Bank
Pawling, NY
01.1987 - 05.1991
- Teller
- Promotion to Head Teller - Responsible for 19 tellers /auditing vault, etc
- Promotion to Senior Customer Service - Opening Accounts, Handling Loan Closings, US Saving Bond Control
Education
Certification - Optician
NYU
New York, NY05.1993
Some College (No Degree) - Notary
National Notary Association
Chatsworth, CASome College (No Degree) - Interior Design
NYIAD
New York, NYSome College (No Degree) - Real Estate
Austin Board of Realtors
AustinSome College (No Degree) - Banking and Financial Support Services
ABA
New York, NYSkills
- Supervision and Leadership
- Customer Communication
- Risk Mitigation
- Microsoft Office Suite
- Inbound and Outbound Calling
- High-Energy Attitude
- Critical Thinking
- Problem-Solving Abilities
- Multi-Task Management
- Typing 55 WPM
- Positive and Professional
- Administrative Support
- Researching
- Customer Relations
- Documentation
- Conflict Resolution
- Money handling abilities
- Creative problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Timeline
Customer Service Specialist
Amazon
04.2019 - Current
Personal/Business Assistant
Kiligray Home Developers
03.2017 - 03.2019
Managing Optician
Vision Source Austin
02.2017 - 03.2020
Administrative Assistant
Delaware North
02.2016 - 04.2018
Short Sale Negotiator / Owner
Independent Contractor
03.2009 - Current
Owner / Operator
Primo's Family Diner
03.2001 - 12.2008
Managing Optician
Hudson Valley Optical
05.1993 - 09.1996
Apprentice Optician
Sterling Optical
01.1991 - 05.1993
Customer Service Representative
Pawling Savings Bank
01.1987 - 05.1991
Certification - Optician
NYU
Some College (No Degree) - Notary
National Notary Association
Some College (No Degree) - Interior Design
NYIAD
Some College (No Degree) - Real Estate
Austin Board of Realtors
Some College (No Degree) - Banking and Financial Support Services
ABA