Allison Hoeller

• Supported brokerage operations by closely assisting broker, managing schedules, acting as main point of contact.
• Organized broker's schedules, team meetings, and travel arrangements, ensuring efficient time management.
• Managed project management tasks, ensuring thorough oversight of vendors during listing preparations.
• Maintained accurate message delivery and liaison duties between broker and clients.
• Handled office-related tasks, maintained phone communications, and ensured a well-organized office environment.
• Efficiently managed CEO's calendar and follow-up schedule, ensuring timely commitments.
• Conducted follow-ups with potential sellers and open house attendees, aiding in property preparations and showings.
• Contributed to a collaborative work environment, supporting team efforts and fostering innovation.

• Engaged in tasks and responsibilities outside regular office hours, showcasing dedication and commitment to achieving optimal outcomes.

• Followed up on delinquent tenants and coordinated collection procedures across 300 units.
• Organized and coordinated conferences and monthly meetings.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Offered comprehensive assistance to all 4 property managers as needed.
• Kept accurate records of all resident and tenant correspondence.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Collaborated with various departments to complete assigned tasks.
• Organized monthly charity events and meetings to maximize capacity and keep event venues running smoothly.
• Assisted with budgeting and financial management to keep office operating within budget.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Answered high volume of phone calls and email inquiries, including emergency tenant inquires.

• Recruited, hired, and trained to develop high-performing staff.
• Prepared monthly reports and budgets to track revenue and expenses.
• Worked with marketing teams to create marketing and promotional content for social media.
• Assigned schedules and specific tasks to workers for optimal coverage.
• Trained workers in service policies, safety requirements and specifics of activities.
• Began as a host and progressed to managerial role through dedication and hard work.
• Prepared for special groups and VIP customers by implementing personalized plans with staff.