AllisonKay Walters

Streamlined customer policy management through collaboration with healthcare organizations, while also managing bank reconciliation and facilitating direct bill commission payouts for three prominent companies.

Facilitated presentations for speakers and ensured smooth operations of daily activities by setting up agendas and offering assistance during meetings.

Achieved increased efficiency across departments by enhancing collection processes. Strengthened patient support through diligent tracking of cancer grants, co-pay cards, insurance changes, and new medications.

Managed court filings and collections for over 400 accounts, improving the efficiency of the collections process and reducing delinquent accounts. Oversaw all aspects of direct staff supervision including interviewing, hiring, scheduling, disciplinary action, attendance monitoring, training and conflict resolution.

Expedited and enhanced hiring procedures for general labor, healthcare, and government vacancies through direct collaboration with hiring managers. Oversaw negotiation of project terms and rates, candidate interviews, background checks, external business communication, new employee orientation, and successful candidate closure.

Responsible for coordinating hiring processes, creating schedules for healthcare staff at Grand Rapids Home for Veterans; managing background and license checks, scheduling drug screens/orientations, conducting facility walk-throughs; building client relationships with CNA programs.