Allison Kelley
Ponchatoula,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive and uplifting attitude. Willingness to take on added responsibilities to meet goals and time sensitive material. Detail-oriented, with a passionate for accuracy.
Overview
8
8
years of professional experience
Work History
Cashier Manager
Childers Grocery & Deli
04.2018 - Current
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Streamlined checkout process for enhanced customer experience by implementing effective workflow strategies.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Built positive relationships with customers to increase repeat business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Receptionist Administrator
Prestige Insurance
02.2021 - 07.2021
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
Receptionist, Accounts Receivable
Built Right Technology Services
11.2016 - 06.2019
- Managed incoming calls with professionalism, directing inquiries to relevant departments.
- Maintained accurate financial records through diligent data entry, contributing to overall company organization.
- Increased accuracy in financial reporting by carefully reviewing account statements and correcting discrepancies.
- Implemented new filing systems to improve document retrieval times, increasing overall office efficiency.
- Ensured timely collections by closely monitoring overdue accounts and initiating appropriate actions.
- Organized office documents and files, maintaining a clean workspace for optimal productivity.
Assistant Food Service Manager
Sonic
05.2016 - 09.2016
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Managed staff schedules, ensuring adequate coverage during peak times and reducing labor costs.
- Collaborated with executive chef to develop new menu items, resulting in increased sales and positive feedback from customers.
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
- Assessed inventory levels regularly, maintaining optimal stock to prevent shortages or surplus.
- Fostered a positive work environment by addressing employee concerns effectively while promoting team collaboration.
Education
High School Diploma -
Springfield High School
Springfield, La05.2007
Skills
- Staff Training
- Attention to Detail
- Operations leadership
- Issue Resolution
- Store Opening and Closing
- Equipment Maintenance
- Cash handling and management
- Customer Service
- Merchandise Display
Timeline
Receptionist Administrator
Prestige Insurance
02.2021 - 07.2021
Cashier Manager
Childers Grocery & Deli
04.2018 - Current
Receptionist, Accounts Receivable
Built Right Technology Services
11.2016 - 06.2019
Assistant Food Service Manager
Sonic
05.2016 - 09.2016
High School Diploma -
Springfield High School