Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison L Carter

Americus,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Mental Health Clerk

Centurion- Pulaski State Prison
11.2022 - Current
  • Perform various administrative tasks by filing, copying and faxing documents.
  • Conduct patient intake interviews, recording and documenting relevant information.
  • Organize and maintain patient chart filing system to promote quick data finding for staff.
  • Answer phone calls and messages for mental health counselors,scheduling appointments, and handling patient inquiries.
  • Prepare and process patient referrals and transfer requests.
  • Answer telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed office logistics by scheduling appointments and maintaining files

Mobile Trainer Coach

CVS Pharmacy
02.2019 - Current
  • Coordinate training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Provide coaching and mentoring to employees.
  • Educate new hires on company policies and procedures, data entry, insurance procedures , and processing claims
  • Educate new hires of job requirements to work efficient and effective.
  • Assist in building skills to increase overall productivity in the pharmacy,improve operations and provide exceptional customer service skills

Certified Pharmacy Technician

CVS Pharmacy
09.2016 - Current
  • Consult with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stock, label, and maintain inventory medication to keep accurate records.
  • Counsel customers on medications, appropriate dosage and potential side effects.
  • Work with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Enter and process patients' prescriptions into internal system.
  • Communicate with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Maintain drug inventory levels by ordering necessary medications and supplies.
  • Complete paperwork, entering prescription and insurance or billing information into patient profiles.
  • Collect co-payments or full payments from customers.
  • Perform a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assist pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Perform various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Restock pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Calculate dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Maintain proper drug storage procedures, registries, and records for controlled drugs.
  • Assist in preparation, distribution and storage of pharmaceuticals.
  • Review and verify customer information and insurance provider information.
  • Order medicines daily to replenish stock and increase inventory in anticipation of need.
  • Answer incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolve non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicate directly with doctors offices via telephone, fax and email.

Education

Bachelor of Science - Sociology

Georgia Southwestern State University
Americus, GA

Diploma - Cardiology Technician

Health Tech Of Georgia
Warner Robins, GA
12.2021

High School Diploma -

Americus High School
Americus, GA
06.1995

Skills

  • Critical Thinking
  • Unit Administration
  • Regulatory Filings
  • Supply Replenishment
  • Healthcare Administration
  • Patient Referral
  • Medical Histories and Vital Statistics
  • Prescription Refills
  • Office Supplies and Inventory
  • Insurance Authorizations
  • Adaptable and Flexible
  • Regulatory Documentation
  • Payment Plan Options
  • Patient Admission
  • Medical Records Verification
  • Claim Forms
  • Office Coordination
  • Teamwork and Collaboration
  • Pharmacy Correspondence
  • Answer Telephones
  • Patient Eligibility Requirements
  • Organization and Time Management
  • Medical Recordkeeping
  • Legal Requirements
  • Knowledgeable about Diseases
  • Data Entry Software
  • Reading Comprehension
  • Discharge Paperwork
  • Sterilizing Procedures
  • Order Purchasing
  • Reminder Calls
  • Call Transfers
  • Taking Client Histories
  • Office Administration
  • Schedule Patients
  • Calendar and Appointment Management

Timeline

Mental Health Clerk

Centurion- Pulaski State Prison
11.2022 - Current

Mobile Trainer Coach

CVS Pharmacy
02.2019 - Current

Certified Pharmacy Technician

CVS Pharmacy
09.2016 - Current

Bachelor of Science - Sociology

Georgia Southwestern State University

Diploma - Cardiology Technician

Health Tech Of Georgia

High School Diploma -

Americus High School

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Allison L Carter