Allison L Carter
Americus,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Mental Health Clerk
Centurion- Pulaski State Prison
11.2022 - Current
- Perform various administrative tasks by filing, copying and faxing documents.
- Conduct patient intake interviews, recording and documenting relevant information.
- Organize and maintain patient chart filing system to promote quick data finding for staff.
- Answer phone calls and messages for mental health counselors,scheduling appointments, and handling patient inquiries.
- Prepare and process patient referrals and transfer requests.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments and maintaining files
Mobile Trainer Coach
CVS Pharmacy
02.2019 - Current
- Coordinate training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Provide coaching and mentoring to employees.
- Educate new hires on company policies and procedures, data entry, insurance procedures , and processing claims
- Educate new hires of job requirements to work efficient and effective.
- Assist in building skills to increase overall productivity in the pharmacy,improve operations and provide exceptional customer service skills
Certified Pharmacy Technician
CVS Pharmacy
09.2016 - Current
- Consult with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stock, label, and maintain inventory medication to keep accurate records.
- Counsel customers on medications, appropriate dosage and potential side effects.
- Work with computerized and automated systems for dispensing medications and editing new patient profiles.
- Enter and process patients' prescriptions into internal system.
- Communicate with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintain drug inventory levels by ordering necessary medications and supplies.
- Complete paperwork, entering prescription and insurance or billing information into patient profiles.
- Collect co-payments or full payments from customers.
- Perform a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assist pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Perform various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restock pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculate dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintain proper drug storage procedures, registries, and records for controlled drugs.
- Assist in preparation, distribution and storage of pharmaceuticals.
- Review and verify customer information and insurance provider information.
- Order medicines daily to replenish stock and increase inventory in anticipation of need.
- Answer incoming phone calls and addressed questions from customers and healthcare providers.
- Resolve non-routine issues like third-party billing, computer system, and customer service issues.
- Communicate directly with doctors offices via telephone, fax and email.
Education
Bachelor of Science - Sociology
Georgia Southwestern State University
Americus, GADiploma - Cardiology Technician
Health Tech Of Georgia
Warner Robins, GA12.2021
High School Diploma -
Americus High School
Americus, GA06.1995
Skills
- Critical Thinking
- Unit Administration
- Regulatory Filings
- Supply Replenishment
- Healthcare Administration
- Patient Referral
- Medical Histories and Vital Statistics
- Prescription Refills
- Office Supplies and Inventory
- Insurance Authorizations
- Adaptable and Flexible
- Regulatory Documentation
- Payment Plan Options
- Patient Admission
- Medical Records Verification
- Claim Forms
- Office Coordination
- Teamwork and Collaboration
- Pharmacy Correspondence
- Answer Telephones
- Patient Eligibility Requirements
- Organization and Time Management
- Medical Recordkeeping
- Legal Requirements
- Knowledgeable about Diseases
- Data Entry Software
- Reading Comprehension
- Discharge Paperwork
- Sterilizing Procedures
- Order Purchasing
- Reminder Calls
- Call Transfers
- Taking Client Histories
- Office Administration
- Schedule Patients
- Calendar and Appointment Management
Timeline
Mental Health Clerk
Centurion- Pulaski State Prison
11.2022 - Current
Mobile Trainer Coach
CVS Pharmacy
02.2019 - Current
Certified Pharmacy Technician
CVS Pharmacy
09.2016 - Current
Bachelor of Science - Sociology
Georgia Southwestern State University
Diploma - Cardiology Technician
Health Tech Of Georgia
High School Diploma -
Americus High School
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