Allison Munzert
Quincy,MA
Summary
Meticulous and detail-oriented with a commitment to accuracy and precision. Ability to identify subtle discrepancies and maintain the highest standards of quality control. Dedicated to delivering error-free work in fast-paced environments where exactness is critical to operational success. Skilled in balancing technical tasks, such as equipment operation and facility upkeep, with high-quality customer service. Highly capable of managing the day-to-day operations, sanitation protocols, and equipment monitoring required in a professional setting. Eager to provide a clean, efficient, and welcoming environment for customers.
The significant gap in my employment is due to my deliberate choice to step away from the workforce for periods of maternity and to prioritize raising my children (one with special needs) as a stay-at-home mom. This time allowed me to sharpen essential soft skills—such as high-stakes multitasking, crisis management, and long-term planning—while maintaining a clear focus on returning to work once the children were school-aged. I consider this role to be the most rewarding of all my work experience as it has equipped me with invaluable transferrable skills suited to various career paths. I am now fully ready to re-commit to my career and apply my experience and renewed perspective to a new challenge.
Overview
15
15
years of professional experience
2007
2007
years of post-secondary education
Work History
Food runner/Table Busser
Nantasket Flatts
Hull, Massachusetts
04.2019 - 08.2019
- Maintained cleanliness of dining area and food service stations.
- Communicated effectively with team members to streamline service flow.
- Followed safety and hygiene procedures in food handling and serving
- Monitored inventory levels for supplies and informed management of needs.
- Organized food orders and ensured accuracy of items served to customers.
- Responded promptly to customer inquiries and requests for additional items or services.
- Assisted servers in setting up tables for guests.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
Customer Service Cashier
Victoria's Pizza
Cohasset, Massachusetts
06.2008 - 02.2009
- Processed customer transactions efficiently and accurately at a busy pizza restaurant.
- Assisted customers with menu selections and provided information on daily specials.
- Maintained a clean and organized cashier station to enhance customer experience.
- Coordinated with kitchen staff to ensure accurate timing during peak rush hours.
- Placed pickup and delivery orders by phone using POS system as well as greeting and serving walk-in/dine-in guests.
- Assisted by restocking supplies and maintaining cleanliness in dining areas.
- Delivered food orders promptly to ensure customer satisfaction.
- Collected credit card and cash payments to complete transactions for customer orders.
- Balanced cash drawers at the end of each shift.
Grill Cook
Papa Gino's
Cohasset, Massachusetts
04.2007 - 05.2008
- Prepared and grilled a variety of meats to customer specifications.
- Maintained cleanliness and organization of grill station throughout shifts.
- Monitored cooking temperatures to ensure food safety standards were met.
- Collaborated with kitchen staff to expedite meal preparation during busy hours.
- Assisted in inventory management by tracking ingredient supplies regularly.
- Trained new grill cooks on proper grilling techniques and safety protocols.
- Ensured all food was presented according to restaurant standards before serving.
- Operated commercial grills and kitchen equipment safely and efficiently.
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Followed proper sanitation procedures during food preparation and storage.
Receptionist/Customer Service
Tantastic Tan
Hull, Massachusetts
05.2006 - 03.2007
- Greeted clients warmly and ensured a welcoming atmosphere.
- Managed appointment scheduling using salon management software.
- Provided information on tanning services and products to customers.
- Assisted with cash handling and processed transactions accurately.
- Maintained cleanliness of reception area and sanitized treatment rooms and tanning beds.
- Communicated with customers on proper use of equipment, protective eyewear and informed them of safety and health precautions regarding UV exposure.
- Stocked and sold various store merchandise.
- Monitored security cameras and disposed of trash.
Customer Service Attendant
Dream Machine
Hull, Massachusetts
05.2005 - 10.2006
- Assisted customers with inquiries and provided relevant product and gaming information.
- Resolved customer complaints using effective communication and problem-solving skills.
- Maintained a clean and organized service area for optimal customer experience.
- Stocked and arranged arcade prizes (i.e. candy, toys, electronics) behind the counter and in the display cases.
- Bundled and counted tickets and handed out prizes.
- Monitored, operated and repaired equipment and machines.
- Cleaned and sanitized work areas throughout shift including counter tops, floors and equipment.
- Swept and tidied up outdoor dining and picnic areas.
Table Busser
Schooners Restaurant
Hull, Massachusetts
12.2004 - 07.2006
- Cleared, cleaned, and reset tables with speed and precision to minimize guest wait times and maximize seating capacity.
- Proactively removed used glassware, plates, and linens while guests were still seated to maintain a clean and organized dining environment.
- Stocked service stations with polished silverware, glassware, and napkins to ensure servers had necessary tools for service.
- Monitored the dining room for spills or debris, ensuring a safe and aesthetically pleasing environment for guests.
- Assisted servers with water service, bread delivery, and large-party setups to improve overall restaurant efficiency.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Provided excellent customer service by addressing guest needs promptly.
Education
Hull High School
Hull, MASome College (No Degree) - Art/Graphic Design
Bridgewater State University
Bridgewater, MASkills
- Time management
- Conflict resolution
- Team collaboration
- Customer engagement
- POS operation
- Order accuracy
- Service organization
- Food safety
- Inventory monitoring
- Hygiene adherence
- Attention to detail
- Effective communication
Timeline
Food runner/Table Busser
Nantasket Flatts
04.2019 - 08.2019
Customer Service Cashier
Victoria's Pizza
06.2008 - 02.2009
Grill Cook
Papa Gino's
04.2007 - 05.2008
Receptionist/Customer Service
Tantastic Tan
05.2006 - 03.2007
Customer Service Attendant
Dream Machine
05.2005 - 10.2006
Table Busser
Schooners Restaurant
12.2004 - 07.2006
Hull High School
Some College (No Degree) - Art/Graphic Design
Bridgewater State University