Allison S. Murphy
Graham,North Carolina
Summary
Comprehensive HR facilitating a variety of strategic and administrative functions in a fast-paced and challenging environment. Focused on employee engagement and developing efficient processes using knowledge of recruiting, employee relations, training and development, and auditing. Driven and resourceful with a proven ability to balance employer and employee needs. Experience with ADP, UltiPro, UKG/Kronos, Workday, HR Zendesk and Global Shop systems. Accomplished Human Resources Consultant with 10+ years of hands-on HR management experience and broad knowledge of HR metrics for benchmarking, measuring, analyzing and articulating value and ROI of HR initiatives, practices and policies. Guides, trains and supports clients in areas of strategic human capital management, employment law compliance, employee relations, organizational development, workers' compensation administration and overall development of best practices in human resources. Demonstrates strong business acumen and possesses entrepreneurial spirit with genuine desire to proactively and consistently deliver results for clients and internal teams.
Overview
20
20
years of professional experience
Work History
HR Consultant
Revolution Product Development
Virtual, NC
08.2017 - Current
- Maintains all personnel files, medical files, individual I9 and all work related incidents in order to ensure compliance, especially OSHA form 300
- Support and coach management related to employee investigations, including unemployment
- Support and assist with recruiting efforts
- Created and customized employee handbook covering relevant issues, including disciplinary procedures, codes of conduct, FMLA policy and benefits information, creating environment with structure and effective communication
- Continue to assist and support employees and management when needed
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Assisted and guided on HR procedures and program development by devising performance evaluations, job descriptions, safety checklists and industry-standard salary ranges.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Reduced workers' compensation claims by instituting safety training program and daily safety huddles.
HR Specialist
Comcast Corp, Apidel Technologies
Virtual, North Carolina
02.2022 - 05.2022
- Contributed to mission and vision of Company by serving as primary Human Resources (HR) point-of-contact for all Company employees
- Provided quality support services of escalated Human Resources issues to all Company employees with high degree of customer satisfaction, understanding, expertise, and timeliness
- Evaluated and analyzed employee request/concern, interpreting situation, determine appropriate resolution and/or escalation, and communicate resolution and escalation to employee, consistent with Service Level Agreements (SLAs)
- Managed over 35 cases daily
- Accountable for individual results and impact on team
- Handled escalated ESS/MSS inquiries
- Interpret policies and guidelines, and advanced tax and payroll issues
- Handled escalated employee relations questions
- Communicated and resolved heightened employee inquires delegated by HR Advisors Executes and enhance process work supported by HR Shared Services Team
- Investigated unique/complex HR-related issues that are outside scope of basic training and resolve those directly with employees and managers in accordance with SLAs
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Continually evaluated existing work processes and prospective processes work to ensure most efficient use of resources
- Offered recommendations for process improvement
- Partnered with other HR services and HR Partners to facilitate knowledge transfer between service center and HR departments
- Managed and supported employees and leaders with FMLA, Parental leave, and all other company leaves
HR Leaves and ADA/ADAAA Specialist
Amazon Inc, Insight Global, LLC
Virtual, NC
09.2020 - 05.2021
- Provided information, referral, and support to employees with medical conditions or disabilities, supervisors, Human Resources, and other partners at escalated level to support Amazon’s employee return to work efforts
- Operated as advocate for accommodations process by providing on-going consultative support to site stakeholders and accommodation specialists with focus on problem solving and creative solutions
- Facilitated communication between stakeholders, employees requesting ADA/ADAAA, as well as Leave of absence, STD, LTD, FMLA, State Medical and Workers Compensation stakeholders
- Investigated and partnered with DLS Management and Legal on escalated issues as appropriate
- Partnered with local Human Resources and department supervisors in identifying essential and marginal functions of employee positions
- Conducted job site analyses
- Assisted employees in understanding their restrictions and limitations and their legal rights and responsibilities
- Maintained strict confidentiality in verbal and written communications
- Kept abreast of national, state and local legislation affecting access for employees with disabilities
- Documented and maintained up-to-date case records and notes of appropriate and accurate information
- Assessed business unit’s training needs and/or group training sessions as appropriate
- Maintained caseload of up to 80 plus cases on average fluctuating during periods of high volume such as peak, prime day and new site launches
HR Leaves and Benefit Specialist
Toshiba Corp/CTG
Virtual , NC
04.2020 - 07.2020
- Collaborated with HR Business Partners to ensure ADA compliance for reasonable return to work accommodations
- Communicated leave related information ensuring accurate and timely correspondence with managers, other HR professionals, payroll, and other partners
- Collaborated closely with 3rd party vendors responsible for rendering decisions regarding LOA determinations
- Payroll processing utilizing UltiPro systems to ensure that all employees on leave are paid accurately and in timely manner.
- Collaborated with internal partners to ensure compliance with related company policies and state and federal regulations, including but not limited to ADA, FMLA, USERRA, COBRA, ERISA, AND HIPAA
- Managed all administrative aspects of leave and workers’ compensation claims to include tracking hours used/taken and working closely with HR Service Center and Payroll to ensure that pay for associates is accurate
- Managed STD/LTD programs and vendor relationships
- Ensured STD claims coordinated with FMLA or general medical cases
- Delivered targeted advice on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Created LOA process document simplifying all leaves for all employees to relate
- Advised managers and employees on state and federal employment regulations, collective agreements and classification programs.
- Produced LOA processes workflow report to supporting smooth, relatable Leave of Absence process and returning to work.
- Carried out day-day-day duties accurately and efficiently.
HR Generalist
Pace Communications
Greensboro, NC
02.2020 - 03.2020
- Laid off due to COVID
- Responsible for researching and updating State and Federal specific compliance communications
- Supported managers with interview and screening processes
- Audited Employee handbook checking for inaccuracies
- Made changes based on state and/or city specific compliance updates
- Researched sources for employee training such as gender bias, COVID safety, state specific sexual harassment, etc.
- Supported HR Manager by managing and researching employee wellness activities for mental and physical health
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
HR Generalist
JR Cigar Inc, /Apex Systems
Burlington, NC
08.2018 - 11.2019
- Assisted with termination processes, such as exit interview
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
- Supports managers with interview and screening processes
- Responds to internal and external HR related inquires or requests and offer guidance
- Maintains records of personal-related in both paper and database and ensure all employment requirements are met
- Payroll processing through Time and Attendance
- Liaison between internal departments
- Manages internal event organization and coordination, including recreational events and training activities
- Responsible for handling all employee investigations and workers compensation claims
- Consults with upper management to identify and analyze current and future business issues and needs-Create Business Case and wage analysis to increase employee wages for call center as well as warehouse-Offer data to encourage pay transparency as well as employee engagement survey
- Administer leave processes such as FMLA/LOA and tracks to ensure compliance
- Coach leads and managers on best employee interaction and communication practices
- Procured Enviro Safe to assist and assess safety training needs, issues/concerns, OSHA/DOL complaints etc.
- Administered employee, vendor and all visitor safety and wellness by auditing and maintaining 6S areas and board; contributed to continuous improvement by managing and maintaining KAIZEN projects and HR KPI board
- Advised employees on eligibility for company-wide leave(s) programs, leave process and coverage and claim procedures in professional and courteous manner
- Interpreted company policies for employees and managers and offered guidance for intermittent and concurrent leaves
- Collaborated with HR Business Partners to ensure ADA compliance for reasonable return to work accommodations
- Sent basic communications ensuring accurate and timely correspondence with managers, other HR professionals, payroll, and other partners
- Worked closely with 3rd party vendors responsible for rendering decisions regarding approval of leave
- Payroll processing utilizing UltiPro software and Leaves Access Database
- Process employee’s requests for Military Leave of Absence
- Monitor status of employee and assist in returning them back to work upon their return from active duty or training
- Updated Absence Management elements in Human Resource Information System to ensure Leaves of Absences are properly recorded for reporting purposes
- Submitted payment adjustment information to payroll department ensuring employees pay records are processed correctly
- Collaborated with internal partners to ensure compliance with related company policies and state and federal regulations, including but not limited to ADA, FMLA, USERRA, COBRA, ERISA, AND HIPAA
- Managed all administrative aspects of leave and workers’ compensation claims to include tracking hours used/taken and working closely with HR Service Center and Payroll to ensure that pay for associates is accurate
- Managed STD/LTD programs and vendor relationships
- Ensure that STD claims are coordinated with FMLA or general medical cases
- Supported HR Manager as well as Plant Manager, Team supervisors, Engineering Manager, Production Manager and Team Leaders
- Developed and participated in Training Coordinator development
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures, such as FMLA and LOA related.
HR Leaves Specialist
Lincoln Financial Group/Hire Talent
Greensboro, NC
02.2018 - 07.2018
- Advised employees on eligibility for company-wide leave(s) programs, leave process and coverage and claim procedures in professional and courteous manner
- Interpreted company policies for employees and managers and offered guidance for intermittent and concurrent leaves
- Collaborated with HR Business Partners to ensure ADA compliance for reasonable return to work accommodations
- Sent basic communications ensuring accurate and timely correspondence with managers, other HR professionals, payroll, and other partners
- Worked closely with 3rd party vendors responsible for rendering decisions regarding approval of leave
- Payroll processing utilizing UltiPro software and Leaves Access Database
- Process employee’s requests for Military Leave of Absence
- Monitored status of employee and assist in returning them back to work upon their return from active duty or training
- Updated Absence Management elements in Human Resource Information System to ensure Leaves of Absences are properly recorded for reporting purposes
- Submitted payment adjustment information to payroll department ensuring employees pay records are processed correctly
- Collaborated with internal partners to ensure compliance with related company policies and state and federal regulations, including but not limited to ADA, FMLA, USERRA, COBRA, ERISA, AND HIPAA
- Managed all administrative aspects of leave and workers’ compensation claims to include tracking hours used/taken and working closely with HR Service Center and Payroll to ensure that pay for associates is accurate
- Managed STD/LTD programs and vendor relationships
- Ensure that STD claims are coordinated with FMLA or general medical cases
- Developed and presented progress reports on HR department.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Managed 150-200 cases.
HR Generalist
Engineered Controls International, LLC,
, NC
08.2017 - 10.2017
- Developed and maintained relationships with employees, specifically those on manufacturing floor to ensure employee morale remained positive
- Recruitment for non-exempt direct hires as well as contractors utilizing staffing agencies, NC Works, etc.; develop and maintain relationships with said recruiters
- Administered all Contract related: orientation, development, training, and payroll
- Maintained and administered all HR and personnel records and needs including new hire paperwork/employee personnel records/payroll changes such as garnishments FMLA and coding absences correctly/employment verification
- Payroll processing utilizing UltiPro software
- Created job descriptions to add to UltiPro to ensure on boarding processes for all non-exempt employees proceeded efficiently; managed on boarding process for non-exempt
- Handled employee counseling, outplacement counseling and exit interviews
- Assisted in administering employee benefits, including claims resolution, change reporting, approving invoices for payment, and communicated benefit information to employees
- Administered and managed Career Accelerated Program (CAP); mentored and developed all CAP apprentices
- Managed employee’s safety and wellness by ensuring that all employees that conducted business on manufacturing floor wore proper PPE per OSHA standards; participated in SQDIP walk to guarantee safe and effective working environment
- Administered employee, vendor and all visitor safety and wellness by auditing and maintaining 6S areas and board; contributed to continuous improvement by managing and maintaining KAIZEN projects and HR KPI board
- Participated in administrative staff meetings and other employee relations meetings
- Supported HR Manager as well as Plant Manager, Team supervisors, Engineering Manager, Production Manager and Team Leaders
- Developed and participated in Training Coordinator recruitment, development, and training
- Reviewed and screened applicant resumes to identify qualified candidates.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
- Conducted annual salary surveys and developed, analyzed, and updated company salary budget.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures
- Conducted workplace compliance training to reduce liability risks and operate effectively
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance
HR Generalist
Forma Fab Metals, Inc./Premier Staffing
Mebane, NC
06.2014 - 08.2017
- Maintained and administered all HR and personnel records and needs including new hire paperwork/employee personnel records/payroll changes such as withholding and garnishments/employment verification
- Payroll processing utilizing Global Shop Solutions
- Created new forms for new hire/ maintained personnel files and medical files.
- Conducted annual salary surveys and developed, analyzed and updated company salary budget.
- Managed and collaborated with leaders in management of division annual employee review program
- Ensured that all annual reviews were conducted timely and submitted to President for review
- Ensured that all paperwork and administrative actions comply with company policy and tendered to employee’s supervisor in timely manner
- Applied team building experience by creating activities and functions that would increase morale and encourage collaboration
- Administered various company benefit programs including 401 (K), healthcare, disability, workers compensation, vacation accruals and personal time as designated within company’s programs
- Recruited employment candidates and managed entire hiring process
- Responsible for handling all employee investigations, workers compensation claims and unemployment requests and hearings
- Researched and created job descriptions for each position at company
- Administered continuous education prospects for current employees to improve upon success of their company and personal growth
- Maintained compliance concerning employment and safety such as, new hire reporting, employee classification, etc.
- Developed and maintained relationships with vendors and customers
- Supported HR Manager as well as Plant Manager, Team supervisors, Engineering Manager, Production Manager and Team Leaders
- Developed and participated in Team Lead training and development
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Administered employee, vendor and all visitor safety and wellness by auditing and maintaining 6S areas and board; contributed to continuous improvement by managing and maintaining KAIZEN projects and HR KPI board
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Audited and managed I9 compliance
- Performed timely project management within budget constraints for issues regarding executive leadership.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices, and participating in Job Fairs
Customer and Employee Relations
Fairfield Inn and Suites, Marriott
Jacksonville, NC
04.2003 - 01.2012
- Maintained payroll utilizing ADP systems
- Managed all front desk duties including answering phones, reservations, guest check ins, managing and settling guest accounts, etc
- Responsible for training and cultivating associates both new, and existing and at other remote locations
- Managed accounts receivable/payables
- Improved efficiency by creating and implementing front desk best practices checklist
- Supported Hotel General Manager/Personnel managers by acquiring administrative task normally completed by management
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Developed and maintained courteous and effective working relationships.
- Monitored company inventory to keep stock levels and databases updated.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
Master of Arts - Organizational Management/ Human Resources
Ashford University
San Diego, CABachelor of Arts - Organizational Management, Human Resources Management, Human Resource Management
Ashford University
San Diego, CASkills
- Procedures Compliance
- Employee Hiring
- Equal Employment Opportunity (EEO)
- Americans with Disabilities Act (ADA)
- Employment Data Tracking
- Corrective Actions
- Policy Interpretation
- Human Resources Management Systems
- Complaint Response
- Performance Appraisal
- Program Development and Management
- HR Strategy
Additional Information
Experience with ADP, UltiPro, UKG/Kronos, Workday, HR Zendesk and Global Shop systems.
Timeline
HR Specialist
Comcast Corp, Apidel Technologies
02.2022 - 05.2022
HR Leaves and ADA/ADAAA Specialist
Amazon Inc, Insight Global, LLC
09.2020 - 05.2021
HR Leaves and Benefit Specialist
Toshiba Corp/CTG
04.2020 - 07.2020
HR Generalist
Pace Communications
02.2020 - 03.2020
HR Generalist
JR Cigar Inc, /Apex Systems
08.2018 - 11.2019
HR Leaves Specialist
Lincoln Financial Group/Hire Talent
02.2018 - 07.2018
HR Consultant
Revolution Product Development
08.2017 - Current
HR Generalist
Engineered Controls International, LLC,
08.2017 - 10.2017
HR Generalist
Forma Fab Metals, Inc./Premier Staffing
06.2014 - 08.2017
Customer and Employee Relations
Fairfield Inn and Suites, Marriott
04.2003 - 01.2012
Master of Arts - Organizational Management/ Human Resources
Ashford University
Bachelor of Arts - Organizational Management, Human Resources Management, Human Resource Management
Ashford University
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