Alliss Arevalo-Campos
Silver Spring,MD
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Dispatcher Office Manager
King Locksmith
06.2025 - Current
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated daily dispatch operations, ensuring timely response to service requests and efficient resource allocation.
- Supervised office staff, fostering a collaborative environment and enhancing team productivity through effective leadership.
- Resolved customer complaints efficiently, enhancing client satisfaction and fostering long-term business relationships.
Intern
Montgomery County Police Department
08.2023 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Observed routine patrol operations with officers in order to gain experience and understanding of police procedures.
• Directed and controlled traffic during special events and peak traffic conditions.
• Operated computer to access law enforcement records, type reports, and send messages.
Customer Service Advisor & Upper Bay Technician
Jiffy Lube
06.2020 - 06.2025
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Facilitated clear communication among team members, ensuring that all parties were informed of job progress and any potential issues that may arise.
- Reduced vehicle downtime, performing preventative maintenance tasks according to manufacturer guidelines.
- Enhanced customer satisfaction by providing timely and professional repair services on a wide range of vehicles.
- Contributed to the growth of the business, assisting in the training and development of new technicians entering the workforce.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Education
Bachelor of Science - Criminal Justice & Psychology
Trinity Washington University
Washington, DC05-2024
Skills
- Customer service
- Data entry
- Dispatch software
- Time management
- Prioritizing calls
- Schedule management
- Multitasking and organization
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Dispatcher Office Manager
King Locksmith
06.2025 - Current
Intern
Montgomery County Police Department
08.2023 - Current
Customer Service Advisor & Upper Bay Technician
Jiffy Lube
06.2020 - 06.2025
Bachelor of Science - Criminal Justice & Psychology
Trinity Washington University